Tia Gibson
Augusta,GA
Summary
Personable, friendly and solution-oriented Contact Representative with over 5 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
11
11
years of professional experience
Work History
Contact Representative
Internal Revenue Service
Chamblee
01.2022 - Current
- Work paper cases for Business master file, wage and investments
- Assisted clients in responding to IRS notices of deficiency or audit findings.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Customer Service Representative
Randstad
Athens
09.2019 - 12.2020
- Scheduled patients dental appointments
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Call Center Representative
Williams-Sonoma, Inc.
Braselton
01.2021 - 12.2021
- Scheduled deliveries for customers to receive their furniture and help solve other issues that the customer may have needed help with.
- Developed effective working relationships with team members across multiple departments.
Cleaning Crew
Simply Be Enterprise
Athens
01.2018 - 08.2019
- Clean houses, apartments, and residential
- Swept and mopped floors in public areas.
- Vacuumed carpets, furniture, and upholstery.
- Cleaned windows, door frames, and sills.
- Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
Work Study Student
Zenith Education Group
Norcross, GA
01.2015 - 12.2017
- Helped teachers with filing & grading papers, stocking supplies, move furniture & complete other tasks
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Crew Member
McDonald's
Auburn, Georgia
06.2013 - 10.2014
- Greeted customers in a professional and courteous manner.
- Provided accurate information on products and services to customers.
Education
Dental Assistant Certification - Dental Assisting
Everest Institute
Norcross, GA01.2017
High School Diploma -
Apalachee High School
Winder, GA05.2013
Skills
- Goal-Oriented
- Data Entry
- Researching
- Typing proficiency
- Active Listening
Timeline
Contact Representative
Internal Revenue Service
01.2022 - Current
Call Center Representative
Williams-Sonoma, Inc.
01.2021 - 12.2021
Customer Service Representative
Randstad
09.2019 - 12.2020
Cleaning Crew
Simply Be Enterprise
01.2018 - 08.2019
Work Study Student
Zenith Education Group
01.2015 - 12.2017
Crew Member
McDonald's
06.2013 - 10.2014
Dental Assistant Certification - Dental Assisting
Everest Institute
High School Diploma -
Apalachee High School