Experienced professional with 9+ years of progressive growth at United Healthcare, specializing in claims processing and customer service. Started as a Claims Processor for Behavioral Health and transitioned to a Benefit Advocate role, achieving Elite Advocate status. Delivered exceptional support to members regarding claims inquiries and healthcare needs. In 2020, accepted the position as a Claims Business Process Analyst Senior under Government Operations Appeals & Grievances & HRA, successfully analyzing and resolving complex issues related to Complaints to Medicare Cases (CTMs). Also gained valuable experience in project management, completing multiple projects. Currently serving as a Claims Business Process Consultant under Government Operations Benefit Configuration, leveraging extensive background at UHC. Collaborates with various departments to facilitate smooth Claims Migration for new and existing Health Plans.
Six Sigma Green Belt
A Green Belt project is intended to demonstrate proficiency in applying a variety of process improvement tools to address a real-world business problem. I had the honor to complete a Green Belt Project surrounding the Business Partner Connections Gallery (BPCG) Tool that is owned by Mary Higgins team. The idea is to enhance the BPCG tool to include the different teams listed under MEADO and build out each team's and individual's roles and responsibilities. The purpose of this idea is to provide visibility into each team's roles and responsibilities and to more accurately identify the appropriate contacts and resources the first time. I was awarded on November 22nd 2024 the Six Sigma Green Belt Certified Certificate by Steve Hardgrave. I am excited to utilize the skills i gained with obtaining this certificate in 2025 and applying it to the Value Based Care Model.