Tia Hall
Bound Brook
Summary
Dynamic professional with a strong background in guest services and education, notably at Hyatt House. Proven ability in relationship building and employee training, enhancing guest satisfaction and classroom engagement. Skilled in cash handling and lesson planning, consistently implementing improvements that foster operational efficiency and positive experiences.
Overview
5
5
years of professional experience
Work History
Teacher
The Learning Experience
Somerset, NJ
09.2024 - Current
- Developed and implemented engaging lesson plans that fostered student participation.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Worked with lead teacher to monitor class schedule and take attendance.
- Changed diapers every 2 hrs
- Made sure classroom stayed in ratio.
- Provided breakfast, lunch and snacks in between.
- Connect with each parent.
- Send photos and activities to parents through the day.
Front Desk Supervisor
Hyatt House
Branchburg Township, NJ
08.2023 - 02.2024
- Supervised front desk operations to ensure efficient guest check-in and check-out processes.
- Trained and mentored new staff on customer service standards and hotel procedures.
- Managed scheduling and staffing issues to maintain optimal front desk coverage.
- Implemented process improvements that enhanced guest satisfaction ratings.
- Coordinated with housekeeping and maintenance teams to address guest requests promptly.
- Resolved guest complaints effectively, ensuring positive experiences and repeat visits.
- Conducted regular training sessions on software systems used for reservations and front desk management.
- Monitored inventory of supplies for front desk operations, ensuring availability at all times.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Front Desk Agent
Extended Stay America
Somerset, NJ
09.2021 - 08.2023
- Managed guest check-ins and check-outs, ensuring smooth arrivals and departures.
- Responded to guest inquiries and resolved issues promptly to enhance satisfaction.
- Maintained accurate records of reservations and room assignments using property management system.
- Collaborated with housekeeping staff to ensure cleanliness and readiness of rooms for guests.
- Handled cash transactions and processed payments efficiently at front desk.
- Assisted in training new front desk agents on procedures and customer service standards.
- Monitored supply inventory and ordered necessary materials to maintain front desk operations smoothly.
- Collected room deposits, fees, and payments.
- Implemented improvements in workflow processes to enhance operational efficiency at front desk.
Education
High School Diploma -
Bound Brook High School
Bound Brook, NJ06.2014
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Scheduling
- Cash Handling
- Employee Training
- Cleaning
- Cash Register Operation
- Food Preparation
- Guest Services
- Shipping and Receiving
- Product Knowledge
- Managing Routines
Timeline
Teacher
The Learning Experience
09.2024 - Current
Front Desk Supervisor
Hyatt House
08.2023 - 02.2024
Front Desk Agent
Extended Stay America
09.2021 - 08.2023
High School Diploma -
Bound Brook High School