Tia Johnson
Norfolk,VA
Summary
Personable Front Desk Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.
Overview
2
2
years of professional experience
2019
2019
years of post-secondary education
Work History
Medical Receptionist
CSL Plasma
Norfolk, VA
07.2022 - 01.2024
- Greeted and checked in patients for plasma donation appointments.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated donor activities efficiently.
Maintenance Receptionist
Diversified building staffing
, VA
01.2023 - 07.2023
- Managed multi-line phone system and handled incoming calls efficiently.
- Scheduled appointments
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated daily log book with information about maintenance request.
Education
Bayside High School
Virginia Beach, VASome College (No Degree) - Medical Assisting
Ultimate Medical Academy
Clearwater, FLSome College (No Degree) - Pharmacy technician
Norfolk State University
Norfolk, VASkills
- Appointment scheduling
- Patient data management
- Multi-line phone operation
- Customer service
- Time management
- Effective communication
- Organizational skills
- Telephone etiquette
- Appointment setting
- Documentation
- Typing and filing
- Paperwork coordination
Timeline
Maintenance Receptionist
Diversified building staffing
01.2023 - 07.2023
Medical Receptionist
CSL Plasma
07.2022 - 01.2024
Bayside High School
Some College (No Degree) - Medical Assisting
Ultimate Medical Academy
Some College (No Degree) - Pharmacy technician
Norfolk State University
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