Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Tia Lau

Garner,Iowa

Summary

I'm all about teamwork and creating a work environment that's engaging and empowering. I genuinely enjoy partnering with coworkers to make that happen. Plus, I've got a knack for building and maintaining relationships with all kinds of people in fast-paced and dynamic settings – it's kind of my thing

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server/ Bartender

The Other Place
07.2023 - Current
  • Delighted customers by promptly meeting their needs with a personal touch.
  • Kept things flowing smoothly by efficiently handling reservations and seating arrangements to maximize table turnover.
  • Amped up sales with savvy upselling, backed by a deep understanding of menu items, specials, and promotions.

Verizon Wireless Sales Representative

Verizon
10.2022 - 06.2023
  • Made customers happy by quickly resolving issues and delivering standout service.
  • Streamlined our sales game by finding and fixing inefficiencies, boosting productivity.
  • Built strong relationships with key accounts through regular chats, bringing in more repeat business.

Bartender/Server

Oscars Pub
06.2021 - 02.2023
  • Cultivated a positive work atmosphere by actively collaborating and communicating with colleagues.
  • Contributed to staff training, sharing my expertise in bartending techniques and customer service best practices.
  • Proactively resolved potential conflicts among patrons, prioritizing the well-being and comfort of our team and creating a safe and enjoyable environment for all employees.

Cleaning Technician

phClean
04.2022 - 10.2022
  • Kept customers happy by ensuring clean and hygienic commercial spaces.
  • Contributed to a healthy workplace by regularly sanitizing office equipment and surfaces.
  • Worked with the team to tackle big cleaning projects and meet tight deadlines.

TNA/Temporary Nursing Assistant

Good Shepherd Nursing Home
01.2021 - 12.2021
  • Improved patient care by closely monitoring vital signs and accurately documenting medical information.
  • Boosted patient engagement by offering emotional support, companionship, and encouragement during challenging times.
  • Played a role in training new Nursing Assistants, sharing knowledge of best practices to enhance overall department performance.

Education

High School Diploma -

West Fork High School
Sheffield, Iowa
05.2021

Skills

  • Organizational Development
  • Staff Management
  • Training Development
  • Employee Surveys
  • Training and Mentoring

Certification

Temporary Nurses Assistant (GS)

Software

Microsoft Word, PP, Excel, etc

General Scheduling Software

Slack(Messaging Teams)

Timeline

Server/ Bartender

The Other Place
07.2023 - Current

Verizon Wireless Sales Representative

Verizon
10.2022 - 06.2023

Cleaning Technician

phClean
04.2022 - 10.2022

Bartender/Server

Oscars Pub
06.2021 - 02.2023

TNA/Temporary Nursing Assistant

Good Shepherd Nursing Home
01.2021 - 12.2021

High School Diploma -

West Fork High School

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Tia Lau