Tia Phillips

• Manage high volume of inbound calls, addressing customer inquiries and resolving issues efficiently.
• Assisted in verifying insurance information, enhancing claims accuracy
• Evaluated aging reports to identify members to be included in routine collection calls.
• Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.

PRODUCT SUPPORT EXPERT- Provided product technical support for TurboTax customers via phone, chat, and video, focusing on software navigation questions.

PATIENT SERVICES REPRESENTATIVE-

Provide technical support to patients, clinical staff and others regarding Philips Biotel Heart remote cardiac monitoring devices.

Assist the sales team and provide essential support for effective sales operations. Respond to customer inquiries quickly and effectively through live web chat. Initiate outbound sales calls and provide potential customers with product and service information. Identify and escalate priority issues to the operational teams and team lead. Perform data entry as needed and participate in MS Teams meetings.

• Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
• Documented patient information and care activities in electronic health record.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.