Tia Revilla
William Penn Dentistry
EASTON,PA
7
years of professional experience
Professional in human resources with demonstrated expertise in talent acquisition, employee relations, and compliance. Known for strong teamwork and adaptability, ensuring alignment with organizational goals. Skilled in conflict resolution, onboarding, and HR software. Dependable and results-driven, ready to make significant impact.
Work History
Front Desk Receptionist
2 Years- Managed patient check-in and appointment scheduling using electronic health record systems.
- Assisted with patient inquiries, ensuring clear communication and exceptional service.
- Coordinated office activities, enhancing overall efficiency of daily operations.
- Maintained accurate records of patient data, contributing to streamlined administrative processes.
- Collaborated with dental staff to optimize patient flow and reduce wait times.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed data entry and filing to keep records updated for easy retrieval.
Executive Assistant
1 Year 5 Months- Coordinated executive schedules, ensuring optimal time management and prioritization of tasks.
- Streamlined communication between departments, enhancing information flow and collaboration.
- Managed travel arrangements, optimizing itineraries for efficiency and cost-effectiveness.
- Assisted in preparing reports and presentations, ensuring accuracy and alignment with organizational goals.
- Organized company events, fostering team engagement and strengthening workplace culture.
- Maintained confidential files, upholding data integrity and compliance with privacy regulations.
- Implemented office procedures that improved operational efficiency and reduced processing times.
- Supported onboarding processes for new hires, facilitating a smooth transition into the organization.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Facilitated training and onboarding for incoming office staff.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
Front Desk Concierge
3 Years 7 Months- Managed guest check-in and check-out processes to ensure seamless arrivals and departures.
- Provided exceptional customer service by addressing resident inquiries and resolving issues effectively.
- Coordinated transportation services for residents, optimizing schedules for efficiency and convenience.
- Assisted in planning community events, enhancing resident engagement and fostering a welcoming atmosphere.
- Trained new staff on front desk operations, promoting consistency in service delivery standards.
- Developed strong relationships with residents, creating a supportive environment through attentive communication.
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Maintained clean and organized front desk areas to uphold polished company image.
Education
High School Diploma
Skills
Administrative skills
Office administration
HR policies
New hire orientation
Recruitment
Administrative support
Communication management
Maintaining files
Scheduling
Team player
Conflict management
Employee onboarding
Staff education and training
Timeline
Front Desk Receptionist
William Penn Dentistry
06.2023 - 06.2025Read More
Executive Assistant
Abode Care of Allentown
12.2021 - 05.2023Read More
Front Desk Concierge
Above & Beyond Senior Living
05.2018 - 12.2021Read More
Moffat Consolidated School
High School Diploma
Read More