Tia Stephens
Southside,AL
Summary
Ambitious and results-oriented with over 25 years of experience, creating strategic alliances with organizational leaders to effectively align with and support company initiatives. Progress-driven planner adept at building and retaining high-performing teams.
Overview
22
22
years of professional experience
Work History
General Manager
Ohana Auto Repair
01.2023 - 03.2025
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
General Manager
Athleta
05.2015 - 01.2022
- Received superior customer service satisfaction scores 13 consecutive quarters.
- Developed systems and procedures to improve operational quality and efficiency at store level and in the Southeast District.
- Enhanced operational success through effective staffing, strong training, adherence to company regulations.
- Assisted HQ Store Integration with developing Thrive, Athleta's Operating model which improves personnel and client experience along with increased profitability.
- Analyzes profitability and key metrics of retail establishment to improve overall profitability and bring in new clientele.
- Identified and capitalized on community business opportunities with effective networking to grow our client base.
- Increased profits by 20% within first year and an additional 21% the second year.
- Highest Conversion in SE 4 years running by implementing operational strategies and effectively building customer and employee loyalty.
- Works directly with HQ's Store Operations and Inventory Control to brainstorm, discuss strategy and diminish issues.
General Manager
Cracker Barrel
10.2012 - 05.2015
- Implemented operational and service strategies in a declining store and finished Top 10 in company within 2 years.
- Received superior customer service satisfaction scores for 10 consecutive quarters.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
General Manager
American Eagle
03.2011 - 10.2012
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Reduced operational risks while organizing sales and data to forecast performance trends.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Associate Manager
Gap
04.2003 - 03.2011
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Completed routine store inventories.
Education
High School Diploma -
Etowah High School
Attalla, ALSkills
- Staff training/development
- Coaching and mentoring
- Conflict resolution
- Strategic Planning
- Teamwork/Collaboration
- Business Operations
- Policy/program development
Personal Information
Title: General Manager
Timeline
General Manager
Ohana Auto Repair
01.2023 - 03.2025
General Manager
Athleta
05.2015 - 01.2022
General Manager
Cracker Barrel
10.2012 - 05.2015
General Manager
American Eagle
03.2011 - 10.2012
Associate Manager
Gap
04.2003 - 03.2011
High School Diploma -
Etowah High School
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