Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
TIA TERRY

TIA TERRY

Grand Prairie,Texas

Summary

Enthusiastic Training Specialist eager to create effective training programs to meet changing employer and staff needs. Experienced in working with leaders to determine specific requirements. Ready to offer skills gained over extensive industry career to long-term position.

Overview

11
11
years of professional experience

Work History

Trainer and Bartender

Hooters
Grand Prairie, Texas
01.2017 - Current
  • Represents the training and operation team in the guidance of new hires, personnel transfers, and team members in need of extended customer service directives
  • Currently maintaining a flexible bartending schedule across opening, middle, and closing shifts
  • One of few key persons heavily relied on during statistically high volume or event times
  • Train personnel according to specific guidelines to improve the quality of the restaurant operation
  • Create dine-in hospitable environment for customers to ensure positive guest experiences
  • Maintain a calm, tactful demeanor when dealing with difficult situations
  • Promotion and execution of the Hooters' restaurants regional marketing promotions
  • Responsible for restaurant daily during shift opening or closing duties

Server, Trainer, and Bartender

Texas Roadhouse
Grand Prairie, Texas
01.2014 - 01.2017
  • Ensured consistent drink quality by preparing orders in a short period of time and in accordance with recipes and guidelines established by the Food and Beverage department
  • Maintained a clean, sanitary, and safe work area in a fast-paced environment, while providing superior customer service
  • Provide exceptional guest experiences with goals of creating a regular customer return base
  • Consistently use suggestive selling techniques for upsell of food or merchandise
  • Assist in placing orders for all liquor and bar related supplies
  • Set up and maintain appropriate stock levels for the bar
  • Conduct inventory of all liquor and bar related mixers and or equipment
  • Possessed full knowledge of bar and menu items and help facilitate guest orders with recommendations

Education

Associates of Arts -

Tarrant County Community College
Fort Worth, Texas
05.2019

High School -

Iowa Park High School
Iowa Park, Texas
01.2011

Skills

  • Employee training
  • Customer service
  • Inventory management
  • Food and beverage knowledge
  • Promotional execution
  • Suggestive selling

References

  • Donna Carlin, Assistant General Manager at Hooters, (972) 358-1613, donnacarlin3@gmail.com
  • Chelsea Coffman, General Manager at Hooters, (682) 262-3400, chelsea.coffman@hooters.com
  • Travis Swint, General Manager at Hooters, (817) 875-2012, travis.swint@yahoo.com

Timeline

Trainer and Bartender

Hooters
01.2017 - Current

Server, Trainer, and Bartender

Texas Roadhouse
01.2014 - 01.2017

Associates of Arts -

Tarrant County Community College

High School -

Iowa Park High School

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TIA TERRY