Tia Whitaker
Lakeland ,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Provides excellent customer service and teamwork, significantly enhancing customer satisfaction and flight safety. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
2025
2025
years of professional experience
Work History
Patient Care Technician
DaVita Dialysis Corporation
Lakeland, FL
09 2023 - Current
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Flight Attendant
Allegiant Airlines
St. Petersburg, FL
04 2023 - 08 2023
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Flight Attendant
Psa Airlines
Vandalia, OH
05.2015 - 08.2018
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Offered personalized assistance to children, elderly and passengers with special needs.
Education
Certificate - Airline Operations & Customer Service
The Airline Academy
Ormond Beach, FL04.2015
Associate Of Science - Criminal Justice
Everest University - Tampa
Lakeland, FL07.2009
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Food and Beverage Service
- Professional Appearance
- Verbal and written communication
- Safety Procedures
- Emergency Procedures
- FAA Regulations
- Issue Resolution
- Adult AED and CPR
Timeline
Flight Attendant
Psa Airlines
05.2015 - 08.2018
Patient Care Technician
DaVita Dialysis Corporation
09 2023 - Current
Flight Attendant
Allegiant Airlines
04 2023 - 08 2023
Certificate - Airline Operations & Customer Service
The Airline Academy
Associate Of Science - Criminal Justice
Everest University - Tampa