Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tiah Grainger

Morganton,NC

Summary

Proven Youth Support Partner at CTSHealth, adept in case management and interpersonal communication, significantly enhanced family trust and crisis intervention. Leveraged teamwork and collaboration at One Love Services, improving client service efficiency. Mastery in multitasking and active listening, achieving top-tier results without exceeding a 55-word limit, showcases a commitment to excellence and client advocacy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Youth Support Partner

CTSHealth
07.2022 - Current
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
  • Documented data and completed accurate updates to case records.
  • Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
  • Developed and implemented strategies to reduce and prevent family conflict.
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
  • Maintained caseload of at least 12 youth, but have maintained caseload of at most 18 youth at once.

Intern

One Love Services
08.2020 - 12.2020
  • Sorted and organized files, spreadsheets, and reports.
  • Was able to perform receptionist tasks such as answering phones and scheduling clients for therapy sessions and/or medication management appointments.
  • Shadowed therapists during sessions to gain/enhance my interviewing skills.
  • Gained knowledge on writing Person-Centered Plans (PCPs).
  • Checked in and out clients for their therapy appointments, when in-person.


Intern

The Outreach Center
01.2020 - 05.2020
  • Planned outings for the youth in the WOW Program.
  • Assisted my supervisor with assessments for new families entering the program.
  • Implemented program principals with the youth through monthly meetings.
  • Assisted in attending community networking opportunities to gain knowledge and promote the program.


Office Assistant

Food Lion
07.2018 - 04.2020
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Maintained and balanced money that was in the store's safe and cash registers, making deposits as needed.
  • Maintained all front end functions such as cash distribution, sending other employees to break/lunch, assisting other employees when they face a barrier, and other cashier tasks.
  • Responsible for assisting customers with Western Union and lottery machines.

Education

Bachelor of Applied Arts And Science - Human Services

Lee's McRae College
Banner Elk
05.2023

Associate of Applied Science - Human Services Technology

Western Piedmont Community College
Morganton, NC
05.2021

High School Diploma -

Jimmy C Draughn High School
Valdese, NC
06.2015

Skills

  • Knowledge management
  • Remote Support
  • Client Advocacy
  • Case Management
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Written Communication
  • Interpersonal Communication
  • Active Listening
  • Time management abilities

Certification

North Carolina State Certified Peer Support Specialist

Timeline

Youth Support Partner

CTSHealth
07.2022 - Current

Intern

One Love Services
08.2020 - 12.2020

Intern

The Outreach Center
01.2020 - 05.2020

Office Assistant

Food Lion
07.2018 - 04.2020

Bachelor of Applied Arts And Science - Human Services

Lee's McRae College

Associate of Applied Science - Human Services Technology

Western Piedmont Community College

High School Diploma -

Jimmy C Draughn High School

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Tiah Grainger