Yarissa Clase
Brandon,FL
Summary
Dynamic professional with extensive experience at Thompson Child & Family Focus, excelling in youth advocacy and support. Proven leadership in training and mentoring teams, coupled with exceptional communication skills. Adept at accurate documentation and crisis intervention, ensuring client safety and satisfaction while driving successful outcomes.
Overview
11
11
years of professional experience
Work History
Youth Support Partner
Thompson Child & Family Focus
Tampa, FL
05.2024 - Current
- Provide engagement, support, mentoring, and advocacy for youth assigned to caseloads in the Thompson Placement Stabilization Unit (TPSU).
- Empower youth through self-advocacy, transportation support, and crisis intervention while maintaining timely and accurate documentation.
- Trained and onboarded new team members, providing guidance on processes and best practices.
- Served as a team lead, reviewing and validating team quality notes to ensure accuracy and compliance.
- Collaborated with case managers, foster parents, and agency staff to support permanency goals.
- Monitored client progress and documented interactions accurately.
Family Support Worker
Thompson Child & Family Focus
Tampa, FL
05.2023 - 02.2024
- Safely transported children to visits, appointments, court hearings, and placements, in accordance with agency and state guidelines.
- Ensured child safety and well-being during all transports, maintaining appropriate supervision and documentation.
- Reported concerns, incidents, or behavioral observations to caseworkers and supervisors.
Courier Contractor
US Pack Logistics
Tampa, FL
09.2022 - 04.2023
- Ensured safe and timely delivery of packages by accurately following routes and adhering to delivery protocols.
- Verified package information, maintained accurate delivery records, and utilized GPS navigation for optimized routes.
- Provided excellent customer service by confirming delivery details and addressing customer concerns.
Customer Service Representative
Maximus
Riverview
01.2016 - 04.2017
- Resolved customer complaints through effective communication and problem-solving.
- Documented customer interactions in the database for future reference and follow-up.
- Managed high call volumes while maintaining professionalism and customer satisfaction.
Sales Associate
True Religion
Tampa, FL
06.2015 - 04.2016
- Delivered excellent customer service while maintaining product knowledge and assisting with merchandising.
- Operated a computerized POS system, processed payments, and completed end-of-day reports.
- Helped customers find specific products, answered questions, and offered product advice.
Sales Associate
Charlotte Russe
Tampa, FL
05.2015 - 12.2015
- Assisted customers, maintained store appearance, and managed merchandise inventory.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Event Planner
Metz Culinary
Tampa, FL
08.2014 - 04.2015
- Managed all aspects of event planning, including vendor coordination, budget management, and client satisfaction.
- Ensured compliance with safety regulations and handled any arising issues during events.
- Developed detailed event plans and timelines to ensure successful execution of events.
Education
High School Diploma -
Middleton High School
06-2014
Skills
- Excellent communication and interpersonal skills
- Professional phone etiquette and client relations
- Accurate and detailed documentation
- Time management and multitasking
- Teamwork and collaboration
- Team leadership
- Documentation accuracy
- Quality assurance
Timeline
Youth Support Partner
Thompson Child & Family Focus
05.2024 - Current
Family Support Worker
Thompson Child & Family Focus
05.2023 - 02.2024
Courier Contractor
US Pack Logistics
09.2022 - 04.2023
Customer Service Representative
Maximus
01.2016 - 04.2017
Sales Associate
True Religion
06.2015 - 04.2016
Sales Associate
Charlotte Russe
05.2015 - 12.2015
Event Planner
Metz Culinary
08.2014 - 04.2015
High School Diploma -
Middleton High School