Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tiahana Kaawa

Honolulu,HI

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Passionate about continuous learning and professional development. Ready to contribute to a dynamic team and make a positive impact.

Overview

11
11
years of professional experience

Work History

Fish Cutter

Times Supermarket
Pearl City, HI
08.2024 - Current
  • Followed safety protocols while handling knives and other sharp objects.
  • Wrapped and displayed items in cases following size and appearance standards.
  • Maintained cleanliness of work area at all times by washing down surfaces and equipment with sanitizing solution.
  • Ensured proper labeling was applied before sending products out for delivery.
  • Sliced, diced, boned and trimmed fish into various cuts including steaks, filets and portions.
  • Trimmed, filleted, scraped, and cleaned seafood.
  • Inspected seafood items for quality assurance purposes prior to packaging.
  • Cut, wrapped, weighed and labeled orders for customers.

Retail Loan Collector

Central Pacific Bank
Honolulu, HI
03.2024 - 07.2024
  • Called debtors on the consequences of non-payment and potential resolutions.
  • Ensured compliance with all applicable state and federal laws governing loan collection processes.
  • Performed administrative functions for assigned accounts, recorded address changes and purged records.
  • Managed high-volume call lists to contact debtors and secure payments.
  • Updated collection databases and systems with payment arrangements and notes.
  • Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
  • Provided detailed reports of collection efforts on a weekly basis.
  • Negotiated settlements with debtors who were unable to pay full amounts due.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
  • Contacted customers with delinquent accounts to solicit payment.

Sales Representative

Hawaii Self Storage
Honolulu, 96819
08.2022 - 03.2023
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Operated register, handled cash and processed credit card transactions.
  • Identified customer needs by asking questions and advising on best solutions.
  • Developed key customer relationships to increase sales.
  • Researched competitors' products, prices, and sales techniques.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Organized client visits, presentations, product demonstrations and trade shows.

City Carrier Assistant

United States Post Office
Honolulu, HI
07.2021 - 08.2022
  • Gathered mail and packages from mailboxes on foot and by vehicle on designated route.
  • Communicated regularly with supervisor regarding changes in route or schedule.
  • Delivered mail along established routes using a vehicle provided by the USPS.
  • Collected signatures on parcels requiring proof of delivery.
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Maintained professional and effective public relations with customers and community members.
  • Scanned items into system to record tracking information.
  • Furnished customers with postal information, change-of-address cards and other postal forms.
  • Collected mail from distribution and prepared in sequence for efficient delivery.
  • Adhered to all USPS policies and procedures when performing job duties.

Seafood Department Manager

Times Supermarket
Honolulu, HI
12.2013 - 07.2021
  • Recruited, hired, trained, supervised, evaluated performance of all personnel assigned to the seafood department.
  • Reviewed invoices from vendors prior to payment processing for accuracy and completeness.
  • Directed daily work schedules and tasks for seafood department employees.
  • Analyzed business performance data and forecasted business results for upper management.
  • Assisted customers with product selection while providing courteous service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Educated team members on how to safely handle products, use equipment and keep accurate records in accordance with food safety guidelines.
  • Maintained cleanliness of the seafood department by ensuring shelves are stocked properly and free from debris or spills.
  • Delegated work to staff, setting priorities and goals.
  • Stocked and rotated seafood merchandise in accordance with company standards on merchandise presentation, safety, sanitation and customer service.
  • Monitored inventory levels, placed orders, and managed stock rotation.
  • Maintained updated knowledge through continuing education and advanced training.
  • Identified needs of customers promptly and efficiently.

Pharmacy Technician

CVS Pharmacy
Waipahu , HI
05.2021 - 06.2021
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Ensured compliance with state and federal pharmacy laws and regulations.

Education

Some College (No Degree) - Pharmacy Technician Program

Hawaii Medical College
Honolulu, HI
05-2021

High School Diploma -

Kalaheo High School
Kailua, HI
05-2011

Skills

  • Time management expertise
  • Strong multitasking
  • Superior customer service
  • Exceptional communication
  • Effective problem solving
  • Fast-Learner

References

References available upon request.

Timeline

Fish Cutter

Times Supermarket
08.2024 - Current

Retail Loan Collector

Central Pacific Bank
03.2024 - 07.2024

Sales Representative

Hawaii Self Storage
08.2022 - 03.2023

City Carrier Assistant

United States Post Office
07.2021 - 08.2022

Pharmacy Technician

CVS Pharmacy
05.2021 - 06.2021

Seafood Department Manager

Times Supermarket
12.2013 - 07.2021

Some College (No Degree) - Pharmacy Technician Program

Hawaii Medical College

High School Diploma -

Kalaheo High School

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Tiahana Kaawa