Summary
Overview
Work History
Education
Skills
References
Timeline
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Tiahna Hayes

Tiahna Hayes

Tukwila,WA

Summary

Versatile and compassionate Medical Assistant with a proven track record at Kirkland Dermatology, adept in critical thinking and clinical support. Excelled in patient care, maintaining confidentiality, and streamlining office efficiency. Skilled in EMR/EHR and conflict resolution, significantly enhancing patient satisfaction and operational workflow.

Overview

6
6
years of professional experience

Work History

Medical assistant

Kirkland Dermatology
10.2022 - Current
  • Conduct procedures including bandaging, suture removals, preparing patients for exams.
  • Delivered clear information and support during diagnosis calls.
  • Suggested urgent care or scheduled appointments after evaluating patient conditions.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.

Life enrichment assistant

06.2022 - 09.2022
  • Assisted residents in planning and scheduling activities to meet their individual needs.
  • Encouraged participation in group activities such as arts and crafts, music therapy, bingo, exercise classes.
  • Organized field trips to community attractions for the purpose of providing social interaction and recreation for residents.
  • Maintained accurate records of residents' attendance at programs and events.

Dining room attendant

05.2021 - 05.2022
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Effectively multitasked within fast-paced environment.
  • Resolved customer complaints in a professional manner while ensuring satisfaction.
  • Delivered food orders accurately according to specifications provided by customers.

Nanny

Bright Horizons
03.2020 - 08.2021
  • Met and communicated regularly with parents to discuss children's activities and development.
  • Kept detailed records of each child's progress including meals eaten, naps taken.
  • Encouraged safe, positive behavior by redirecting children to take positive action.

Counselor

YMCA
10.2018 - 02.2020
  • Provided educational support by assisting students with their academic work as well as helping them develop problem solving skills.

Education

High School Diploma -

Lake Washington High School
Kirkland
01.2019

Some College (No Degree) - Medical

Bellevue College
Bellevue, WA

Skills

  • Computer literacy
  • Critical thinking
  • Conflict resolution
  • Customer service
  • Medical terminology knowledge
  • Attention to detail
  • Multitasking and prioritization
  • Decision-making
  • Documentation expert
  • Professionalism and ethics
  • Compassionate
  • Clinical and administrative support
  • Insurance authorizations
  • EMR / EHR
  • Active listening
  • Referral management

References

  • Amber Vannarath, Kirkland Dermatology, 425.371.9644
  • Nakieya Lewis, Aljoya Mercer Island, 425.777.5783
  • Angel Johnson, Aljoya Mercer Island, 631.766.8658

Timeline

Medical assistant

Kirkland Dermatology
10.2022 - Current

Life enrichment assistant

06.2022 - 09.2022

Dining room attendant

05.2021 - 05.2022

Nanny

Bright Horizons
03.2020 - 08.2021

Counselor

YMCA
10.2018 - 02.2020

High School Diploma -

Lake Washington High School

Some College (No Degree) - Medical

Bellevue College

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Tiahna Hayes