Dynamic professional with extensive retail and customer service experience, complemented by a strong background in healthcare operations. Known for delivering exceptional service, maintaining attention to detail in fast-paced environments, and building meaningful connections with customers and teammates. Experienced in managing workflow, anticipating needs, and fostering a positive, inclusive environment with skills that translate seamlessly from patient care to guest experience.
Open To Work
Hi, I’m
Tialou Jusi
Summary
Overview
8
years of professional experience
1
Certification
Work History
Comprehensive Urologic Care
Clinical Operations Manager
01.2025 - 08.2025
Job overview
- Directed daily operations of a high-volume urology practice, ensuring seamless coordination between clinical staff, providers, and administrative teams.
- Oversaw scheduling, resource allocation, and process improvements to optimize patient flow and reduce wait times.
- Partnered with leadership to implement new policies and workflows, enhancing efficiency and compliance.
- Mentored clinical managers and team leads, fostering professional growth and succession planning.
Comprehensive Urologic Care
Clinical Manager
06.2024 - 01.2025
Job overview
- Directed daily operations of a high-volume urology practice, ensuring seamless coordination between clinical staff, providers, and administrative teams.
- Oversaw scheduling, resource allocation, and process improvements to optimize patient flow and reduce wait times.
- Partnered with leadership to implement new policies and workflows, enhancing efficiency and compliance.
- Mentored clinical managers and team leads, fostering professional growth and succession planning.
- Managed a team of 15+ Medical Assistants across multiple providers, ensuring high-quality clinical support and adherence to protocols.
- Streamlined documentation practices, reducing errors and improving revenue cycle accuracy.
- Collaborated with HR on recruitment, onboarding, and performance evaluations.
- Supported leadership in developing strategies for patient care improvement and service expansion.
- Transitioned into leadership during a period of organizational change, providing stability and guidance.
- Balanced management responsibilities with patient-facing duties to maintain continuity of care.
- Led initiatives to improve communication between clinical staff and providers.
Comprehensive Urologic Care
Interim Clinical Manager
07.2023 - 07.2024
Job overview
- Transitioned into leadership during a period of organizational change, providing stability and guidance.
- Balanced management responsibilities with patient-facing duties to maintain continuity of care.
- Led initiatives to improve communication between clinical staff and providers.
Comprehensive Urologic Care
Assistant Clinical Manager
01.2023 - 07.2023
Job overview
- Supported Clinical Manager in overseeing day-to-day operations and staff scheduling.
- Assisted with performance tracking and workflow adjustments to ensure optimal clinic function.
Comprehensive Urologic Care
Clinical & Operations Projections Manager
08.2020 - 01.2023
Job overview
- Supported Clinical Manager in overseeing day-to-day operations and staff scheduling.
- Assisted with performance tracking and workflow adjustments to ensure optimal clinic function.
- Coordinated multi-department projects, including provider scheduling redesign and process automation.
- Designed and implemented inventory tracking systems to control costs.
- Served as liaison between providers, staff, and administrative leadership.
Comprehensive Urologic Care
Certified Lead Medical Assistant
05.2019 - 08.2020
Job overview
- Oversaw daily operations for one provider’s clinic, ensuring smooth patient flow and timely care delivery.
- Prepped charts, managed clinical tasks, and facilitated communication between provider, staff, and patients.
Comprehensive Urologic Care
Certified Medical Assistant
12.2018 - 05.2019
Job overview
- Assisted physicians in patient examinations and procedures.
- Collected patient histories and documented vital signs accurately.
- Educated patients on treatment plans and medication instructions.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
Comprehensive Urologic Care
Patient Service Representative
10.2018 - 12.2018
Job overview
- Collected patient information and verified insurance details accurately.
- Coordinated with medical staff to streamline patient flow.
- Processed medical records and maintained data integrity in systems.
- Assisted in administrative tasks to support office operations effectively.
- Verified insurance information, collected payments, and scheduled appointments.
Metro Chicago Surgical Oncology
Medical Assistant
04.2017 - 10.2018
Job overview
- Oversaw daily operations for one provider's clinic, ensuring smooth patient flow and timely care delivery.
- Prepped charts, managed clinical tasks, and facilitated communication between provider, staff, and patients.
Education
University of Illinois At ChicagoChicago, IL
BACHELOR OF ARTS from Psychology
05-2018
University Overview
Maine West High SchoolDes Plaines, IL
HIGH SCHOOL DIPLOMA
06-2014
University Overview
Skills
- Clinical Operations
- Workflow Optimization
- Staff Leadership
- Team Development
- Patient Care Coordination
- EHR Systems
- Compliance
- Quality Assurance
- Time Management
- Multitasking
- Cross-Functional Collaboration
- Team Collaboration
- Inventory Management
- Stock Management
- Adaptability
- Attention to Detail
Certification
• CCMA Certificate, 04/07/27
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$80000/yr - $200000/yrLanguages
English
Native language
Tagalog
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Timeline
Clinical Operations Manager
Comprehensive Urologic Care
01.2025 - 08.2025
Clinical Manager
Comprehensive Urologic Care
06.2024 - 01.2025
Interim Clinical Manager
Comprehensive Urologic Care
07.2023 - 07.2024
Assistant Clinical Manager
Comprehensive Urologic Care
01.2023 - 07.2023
Clinical & Operations Projections Manager
Comprehensive Urologic Care
08.2020 - 01.2023
Certified Lead Medical Assistant
Comprehensive Urologic Care
05.2019 - 08.2020
Certified Medical Assistant
Comprehensive Urologic Care
12.2018 - 05.2019
Patient Service Representative
Comprehensive Urologic Care
10.2018 - 12.2018
Medical Assistant
Metro Chicago Surgical Oncology
04.2017 - 10.2018
University of Illinois At Chicago
BACHELOR OF ARTS from Psychology
Maine West High School
HIGH SCHOOL DIPLOMA