Tiana Boles
Waianae,HI
Summary
Skilled Dental Office Manager and Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in modern dental technology, chairside assisting and front office administrative duties. Executive office coordinator skills. Quick learner and successful in building relationships with coworkers and patients.
Overview
10
10
years of professional experience
Work History
Dental Office Manager
Island Dental Group, Inc
05.2015 - Current
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Increased office efficiency by implementing a new electronic records management system for seamless data access.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Boosted dental practice revenue by respectfully implementing patients to understand the urgency of dental care as well as financially working with patient to fully utilize their insurance benefits
- Enhanced revenue collection with diligent follow-ups on outstanding balances and setting up payment plans for patients.
- Assisted patients in understanding their benefits and coverage, clarifying complex insurance terms, and providing guidance on out-of-pocket expenses.
Dental Assistant
Island Dental Group, Inc
05.2015 - Current
- Enhanced patient comfort by providing gentle and thorough all dental procedures such as Fillings, Onlays and Inlays, Crown preps and Cerec and mill processing. Implant procedures and final restorations.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Trained and experienced with Cerec technology and Nobel Biocare Implants.
- Experienced with Titanium and Zirconia implants
- Knowledge in OSA sleep apnea appliances
- CBCT 3D scan knowledge
- Digital 3D scan impressions and digital case presentation with labs
Dental Assistant
Endodontic Associates
10.2013 - 04.2015
- Assisted with root canal treatments for better patient outcomes and faster recovery times.
- Improved patient satisfaction with gentle chairside manner and empathetic approach to care.
- Contributed to a safe environment by adhering to strict sterilization protocols for instruments and equipment.
- Supported dentists during complex endodontic surgeries, ensuring successful treatment results.
- Developed strong relationships with referring dentists, increasing referral rates and expanding the practice''s patient base.
- Remained up-to-date on advancements in endodontics through continuing education courses, enhancing treatment options available to patients.
Education
Dental Assisting -
Hawaii School of Dental Arts
Oahu,HI03.2012
High School Diploma -
Waianae High School
Waianae, HI05.2010
Skills
- Insurance Billing
- Appointment Coordination
- Patient Care
- Customer Service
- Multitasking Abilities
- Infection Control
- Schedule Management
- Treatment Planning
Timeline
Dental Office Manager
Island Dental Group, Inc
05.2015 - Current
Dental Assistant
Island Dental Group, Inc
05.2015 - Current
Dental Assistant
Endodontic Associates
10.2013 - 04.2015
Dental Assisting -
Hawaii School of Dental Arts
High School Diploma -
Waianae High School
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