Tiana Butler
Lexington Park,MD
Summary
At Pax River Ale House, I excelled in a fast-paced environment, seamlessly integrating strong multitasking abilities with exceptional customer service skills. My proactive approach significantly enhanced guest satisfaction, while my expertise in POS system operations and guest relations ensured efficient and friendly service. Demonstrated leadership by improving team coordination, contributing to a positive and efficient dining experience.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Pax River Ale House
02.2022 - 05.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
Education
High School Diploma -
Great Mills High School
Great Mills, MD05.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cleanliness and hygiene
- Conflict Resolution
- Complex Problem-Solving
- Scheduling
- Assertiveness
- Handling Complaints
- Reservation handling
- Coordinating tasks
- Guest Relations
- Table Bussing
- Payment Processing
- Judgment and Decision Making
- POS system operations
- Restaurant layout knowledge
- Social Perceptiveness
- Memory retention
- Service prioritization
- Sales and Marketing
Timeline
Restaurant Hostess
Pax River Ale House
02.2022 - 05.2024
High School Diploma -
Great Mills High School
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