Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiana Coley

Philadelphia,PA

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

2
2
years of professional experience

Work History

Administrative Assistant

Monarch Staffing
Philadelphia, PA
01.2022 - 07.2024
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

Customer Service Representative

Fitness Alive
Philadelphia, PA
04.2024 - 05.2024
  • Answered customer inquiries and provided accurate information regarding products and services for swimming activities.
  • Provided excellent customer service to resolve customer complaints and inquires in a timely manner
  • Update and verify swim lessons for clients
  • Verify and confirm set times of swim lesson for instructor's pay.

Customer Service Representative

Independance Blue Cross
Philadelphia, PA
08.2022 - 12.2022
  • Assisted customers with product selection, ordering, billing, returns, refunds and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Search and appoint doctors/ clinics for customer appointments.

Education

Bachelor of Arts - Criminology

The Pennsylvania State University
State College, PA
06-2026

Skills

  • Clerical Support
  • Letter preparation
  • Records retrieval
  • Appointment Scheduling
  • Office Administration
  • Presentation Design
  • Complaint resolution
  • Report Generation
  • Data Entry
  • Product Knowledge
  • Inbound and Outbound Calling
  • Microsoft Office Suite

Timeline

Customer Service Representative

Fitness Alive
04.2024 - 05.2024

Customer Service Representative

Independance Blue Cross
08.2022 - 12.2022

Administrative Assistant

Monarch Staffing
01.2022 - 07.2024

Bachelor of Arts - Criminology

The Pennsylvania State University
Tiana Coley