TIANA FRANCIS
Lebanon,PA
Summary
Very quick learner, Great People Skills and a hard worker. Currently in school for human resources entry level. I am willing to learn new things to better my knowledge. I am currently a very talented On-call Specialist dedicated to enhancing my knowledge. I am very Compassionate about any job that i have. Offering 4 years of experience in healthcare industry. Focused on delivering high-quality care and assistance I would describe myself as dependable with superior work ethic and dedication to patient care.
Overview
9
9
years of professional experience
Work History
Patient Service Specialist
Select Physical Therapy
03.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Communicating with patients and doctors offices
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
Office Administrator
Hanger Clinic
08.2022 - 02.2023
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays
- Handled scheduling and managed timely and effective allocation of resources and calendars.
OnCall Specialist
WellSpan Health
08.2021 - 08.2022
- Answer for on call services
- Answer for multiple hospitals
- Answer for health providers on call
- Switch Board Services
- Document messages for providers
- Epic Training.
Medication Associate
RCA, Juniper Village
05.2019 - 08.2021
- Assisted 20 elderly and disabled patients daily
- Administered residents' medication
- Provided individualized and friendly care for residents
- Checked vital signs
- Assisted with wound care
- Served meals to residents
- Helped residents with showering
- Assisted residents with basic activities of daily living
- Aided in lifting residents, when necessary
- Scheduled resident activities
- Changed bed linens
- Swept, mopped, and cleaned bathrooms
- Communicated details about resident's condition to the nurse in charge
- Aided in transferring residents, as needed.
Nursing Assistant
Manor Care
05.2018 - 12.2018
- I have learned many skills on how to take care of residents.
Team Member / Cashier
Burger King, Carols
07.2015 - 11.2018
- Learning a lot about customer service for the last 4 years.
Shift Supervisor
spang Crest Manor
12.2015 - 12.2017
- Working in the kitchen to supervise and cook
- I learned many supervising skills
- And I am a people person
- Being organized to make sure my team were always on the same page.
Education
No Degree - Social Services
Bryant And Stratton College
Getzville, NY08.2025
High School Diploma -
Lebanon High School
Lebanon, PA06.2016
Skills
- Flexible Schedule
- Active Listening
- Team Building
- Supervision & Leadership
- Organizational Skills
- Microsoft Office
- Team Management
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Document messages for providers
- Checked vital signs
- Scheduled resident activities
- Appointment Scheduling
- Insurance Verification
- Customer Service
- Administrative and Office Support
Timeline
Patient Service Specialist
Select Physical Therapy
03.2023 - Current
Office Administrator
Hanger Clinic
08.2022 - 02.2023
OnCall Specialist
WellSpan Health
08.2021 - 08.2022
Medication Associate
RCA, Juniper Village
05.2019 - 08.2021
Nursing Assistant
Manor Care
05.2018 - 12.2018
Shift Supervisor
spang Crest Manor
12.2015 - 12.2017
Team Member / Cashier
Burger King, Carols
07.2015 - 11.2018
No Degree - Social Services
Bryant And Stratton College
High School Diploma -
Lebanon High School
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