Tiana Hunter-Porter
Cary,NC
Summary
Results-oriented security supervisor with extensive experience in staff training and emergency procedures. Adept at enforcing safety protocols and ensuring compliance to protect assets and personnel. Committed to fostering a cohesive team environment.
Overview
10
10
years of professional experience
Work History
TSA Agent
Department of Homeland Security
Cary, North Carolina
11.2024 - Current
- Screen passengers and luggage using advanced security equipment.
- Conduct thorough inspections to identify prohibited items.
- Enforce security protocols and procedures consistently.
- Conduct security screenings of passengers and their baggage, ensuring compliance with TSA regulations.
- Provide customer service assistance to passengers needing special attention or help navigating the airport.
- Assess travel documents for accuracy and validity before allowing entry into the country.
- Utilize metal detectors and pat-down techniques when necessary during security checks.
- Operate X-ray machines and body scanners to detect prohibited items such as weapons, explosives, and drugs.
Security Supervisor
Republic Parking
Cary, North Carolina
12.2021 - 11.2024
- Supervised security team to ensure compliance with safety protocols.
- Trained staff on emergency procedures and security practices.
- Developed and implemented security policies to enhance workplace safety.
- Collaborated with law enforcement during investigations and emergencies.
- Maintained detailed records of incidents and security operations for review.
- Supervised property entrances and exits and monitored employee safety.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting
- Conducted site reviews and security audits and made recommendations to management based on findings.
Dispatch Manager
Amazon
Durham, North Carolina
12.2019 - 12.2021
- Coordinated daily dispatch operations to ensure timely delivery of goods.
- Managed communication between drivers and warehouse staff for efficient logistics.
- Implemented standard operating procedures to enhance dispatch efficiency and accuracy.
- Trained new team members on dispatch protocols and safety regulations.
- Monitored vehicle routes using GPS systems to optimize delivery times.
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Ensured all vehicles were equipped with necessary tools prior to departure from warehouse.
- Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
Housekeeping Trainer
Moses Cone Hospital
Greensboro, North Carolina
02.2018 - 12.2020
- Provided ongoing support and resources for staff development initiatives.
- Implemented feedback systems to improve future training sessions continuously.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Resolved any issues raised by participants during the training session in a timely manner.
- Explained goals and expectations required of trainees.
Customer Service Representative
Verizon
Greensboro, NC
01.2016 - 02.2018
- Assisted customers with inquiries and provided information about products and services.
- Processed customer orders and handled returns efficiently in a fast-paced environment.
- Resolved customer complaints through active listening and effective communication techniques.
- Maintained knowledge of current promotions, products, and services to assist customers better.
- Collaborated with team members to ensure smooth operations during peak hours.
- Documented customer interactions accurately in the company's CRM system for follow-up actions.
- Participated in training sessions to enhance customer service skills and product knowledge.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional and showed hospitality in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Criminal Justice
ECPI University
Virginia Beach, VA02-2022
Skills
- Security screening
- Emergency response
- Incident management
- Document verification
- Equipment operation
- Compliance monitoring
- Team supervision
- Effective communication
- Staff training
- Integrity and honesty
Timeline
TSA Agent
Department of Homeland Security
11.2024 - Current
Security Supervisor
Republic Parking
12.2021 - 11.2024
Dispatch Manager
Amazon
12.2019 - 12.2021
Housekeeping Trainer
Moses Cone Hospital
02.2018 - 12.2020
Customer Service Representative
Verizon
01.2016 - 02.2018
Bachelor of Science - Criminal Justice
ECPI University