Emily Zurita
West Palm Beach
Summary
Highly skilled in transportation security operations, with background as TSA Agent. Bring solid experience in passenger and baggage screening, security regulations enforcement, and emergency response management. Demonstrate strong interpersonal skills, ability to handle stressful situations calmly, and commitment to maintaining safety and security at all times. Previous work has significantly contributed to enhanced airport security and passenger satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
TSA Agent
Transportation Security Administration, TSA
West Palm Beach
03.2023 - Current
- Monitored passenger behavior for suspicious activity or security threats.
- Provided customer service assistance to passengers needing special attention or help navigating the airport.
- Conducted security screenings of passengers and their baggage, ensuring compliance with TSA regulations.
- Enforced security policies and protocols to maintain a safe environment throughout the airport facility.
- Operated advanced screening technologies (X-ray, full-body scanners, ETD machines) to detect prohibited items and security threats.
- Collaborated with law enforcement and airport personnel to respond to security incidents and manage high-risk situations.
Customer Service Ambassador
All CLEAR
West Palm Beach
11.2022 - 03.2023
- Delivered exceptional customer service by guiding members through the CLEAR verification process at airports, ensuring a smooth and efficient experience.
- Educated travelers on CLEAR’s services and membership benefits, increasing daily sign-ups and customer retention.
- Maintained composure in high-pressure, fast-paced environments, handling customer inquiries and resolving issues promptly and professionally.
- Collaborated with TSA and airport staff to ensure adherence to security protocols and uphold service standards.
- Consistently met or exceeded performance goals related to member engagement, speed of service, and satisfaction scores.
Passenger Service Agent
Airport Terminal Services Inc
West Palm Beach
08.2019 - 09.2022
- Facilitated communication between passengers and airline personnel effectively.
- Conducted pre-flight checks to ensure readiness of service areas and equipment.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Operated computerized system to handle ticketing and check-ins.
- Operated and managed the jet bridge to ensure safe and timely boarding and deplaning of passengers, maintaining coordination with flight crews and gate agents.
- Ensured proper alignment and secure attachment of the jet bridge to the aircraft, following all FAA and airline safety protocols.
Education
MBA -
Lynn University
Boca Raton, FL05-2025
Bachelor of Science - Teaching English As A Second Language
Universidad Pedagogica Experimental Libertador
Maturin, Venezuela01-2005
Skills
- Customer service
- Conflict resolution
- Time management
- Effective communication
- Team collaboration
- Security screening
- Adaptability to change
- Public safety awareness
- Security screening expertise
- Operations management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Transportation Security Administration Academy - Transportation Security Officer Basic Training Program.
References
References available upon request.
Timeline
TSA Agent
Transportation Security Administration, TSA
03.2023 - Current
Customer Service Ambassador
All CLEAR
11.2022 - 03.2023
Passenger Service Agent
Airport Terminal Services Inc
08.2019 - 09.2022
MBA -
Lynn University
Bachelor of Science - Teaching English As A Second Language
Universidad Pedagogica Experimental Libertador
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