Tiana L Blakeney
Alexandria,VA
Summary
Experienced in a fast-paced and demanding healthcare administrative support role as an Optician Technician. Possesses strong organizational and interpersonal skills. Known for trustworthiness, ethical conduct, and discretion. Committed to providing superior customer service. Confident and poised when interacting with individuals at all levels. Attention to detail and resourcefulness enable effective project completion and efficient multitasking.
Overview
13
13
years of professional experience
Work History
Lead Optician
Northern Virginia Assoc
07.2022 - Current
- Enhanced customer satisfaction by providing personalized optical solutions and exceptional service.
- Utilized advanced diagnostic equipment for precise measurements of patients'' eyes, ensuring proper lens fitting and optimal vision correction.
- Mentored junior opticians, fostering professional growth and development within the team.
- Acted as a liaison between ophthalmologists and clients, facilitating clear communication regarding treatment plans and any necessary follow-up appointments.
- Assisted customers in selecting frames that complemented their facial features and personal style preferences, resulting in increased customer satisfaction.
- Handled insurance claims efficiently, minimizing delays in obtaining approvals for eyewear orders.
- Troubleshot complex vision issues, collaborating with ophthalmologists to ensure appropriate treatment plans were implemented.
- Built long-lasting relationships with clients through attentive follow-up care and ongoing communication regarding their eyewear needs.
Optician
Physician’s Optical Services
08.2014 - 07.2022
- Training new opticians employee, arrange and maintain displays of optical merchandise, instruct clients in the care of eyeglasses
- Fitting and dispensing eyewear, fabricating lenses-cutting and edging, layout, mounting and final inspection eyewear
- Assist clients in selection frames according to style and color ensure that frames are coordinated with facial and eye measurements as well as optical prescriptions
- Heat, shape or bend plastic and metal frames to adjust eyeglasses to fit patients, using pliers and my hands
- Problem solving and ability to multi-task and manage multiple deadlines simultaneously
- Familiarity with vision and health insurance plans including Medicare posting/billing patients
- Collaborating with various local ophthalmologists to deliver optimum product to customers, including answering telephones, and responding to inquiries
General Manager
My Eye Dr.
02.2012 - 08.2014
- Manager payroll cost effectively, developed team of administratively skilled associate, ensured all customer complaints were dealt with efficiently and effectively
- Ensured the leadership vision in the store was in line with the company vision
- Responsible for meeting monthly sale goals as well as daily reports
- Educated patients on the importance of regular eye exams and taking care of their eyewear needs
- Ensuring new contacts lens wears are properly trained on insertion and removal of contacts lens
- Cooperated with manager and optometrist to ensure patient receives the best care and satisfaction of needs and wants
- Performed tasks as needed such as reception and cleaning
- Supported to optometrist with initial patient screening
- I have experience with lens design for cosmetic and prescriptive purposed, expert with experience with tools and equipment for repair of eyewear as well as pre-screening
- Broad based knowledge of lens and frames trends
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Education
ABO Certification -
Bryant Adult School
04-2005
Basic Study -
T. C WILLIAMS
06.2002
Skills
- Computer Operation
- Telephone Reception
- Sale eyeglasses Solution
- Problem Solution
- Claims Reports and Documentation
- Major Software/Systems Implementations
- Confidential Records
- File and Data Archiving
- Insurance verification
- Insurance billing
- Customer service
- Excellent communication
Computers
- Microsoft Excel
- Word
- Access
- Outlook
- My Vision Express
Timeline
Lead Optician
Northern Virginia Assoc
07.2022 - Current
Optician
Physician’s Optical Services
08.2014 - 07.2022
General Manager
My Eye Dr.
02.2012 - 08.2014
Basic Study -
T. C WILLIAMS
ABO Certification -
Bryant Adult School
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