Terra O'Shields
Woodruff,SC
Summary
Dynamic Lead Optician with a proven track record at Southern Eye Associates, excelling in staff training and customer relationship management. Enhanced patient satisfaction through personalized eyewear solutions and efficient insurance processing. Skilled in prescription interpretation and multitasking, driving revenue growth while fostering a collaborative team environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Optician
Southern Eye Associates
Greenville, SC
09.2019 - Current
- Conducted daily operations of optical dispensary, ensuring high-quality service and patient satisfaction.
- Trained and mentored junior opticians on industry best practices and customer engagement techniques.
- Implemented process improvements to enhance workflow efficiency and reduce patient wait times.
- Collaborated with ophthalmologists and Optometrists to ensure accurate prescriptions and optimal patient care outcomes.
- Managed inventory control, maintaining optimal stock levels of eyewear and products.
- Developed training materials for staff onboarding, improving knowledge retention among new hires.
- Enhanced customer experience by providing personalized eyewear recommendations based on individual needs.
- Handled insurance claims efficiently, minimizing delays in obtaining approvals for eyewear orders.
- Implemented marketing initiatives to promote new products and services, contributing to increased revenue.
- Trained new staff members on best practices for dispensing eyewear, promoting consistency in quality across the team.
- Built long-lasting relationships with clients through attentive follow-up care and ongoing communication regarding their eyewear needs.
- Troubleshot complex vision issues, collaborating with ophthalmologists to ensure appropriate treatment plans were implemented.
- Managed inventory effectively, maintaining optimal stock levels and reducing unnecessary expenses.
- Increased sales of premium lenses by educating customers on the benefits and features of advanced lens technology.
- Regularly attended industry conferences and seminars to stay current on the latest trends and advancements in optical technology, ensuring patients received cutting-edge care.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Optician
Spartanburg Vision
Spartanburg, SC
12.2016 - 08.2019
- Assisted patients in selecting appropriate eyewear based on individual needs and preferences.
- Performed accurate measurements for eyeglasses and contact lenses to ensure proper fit.
- Educated patients on lens options, coatings, and maintenance of eyewear products.
- Managed inventory of frames and lenses, ensuring availability of popular styles and sizes.
- Collaborated with optometrists to verify prescriptions and resolve patient inquiries effectively.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Conducted patient work up for the Optometrist.
- Conducted funds photos and OCT diagnostic testing for patients.
Education
High School Diploma -
Woodruff High School
Woodruff, SCABO Certification
American Board of Optometry
07-2020
Skills
- Professionalism and ethics
- Motivational skills
- Staff training and development
- Insurance verification
- Insurance billing
- Optical equipment operation
- Prescription interpretation
- Contact lens
- Computer skills
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Reliability
- Customer relationship management
Certification
ABO Certified
Timeline
Lead Optician
Southern Eye Associates
09.2019 - Current
Optician
Spartanburg Vision
12.2016 - 08.2019
High School Diploma -
Woodruff High School
ABO Certification
American Board of Optometry