Tiana Lewis
Customer Solutions
Villa Park,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in varies industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Catering Call center Representative
Portillos Restaurants Group
Oak Brook, IL
11.2023 - 01.2024
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
Professional Cleaner
King Of Maids
Chicago, IL
06.2021 - 02.2023
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Adhered to professional house cleaning checklist.
Office Manager
Eagle Vending
Pine Bluff, AR
10.2018 - 06.2020
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Collection Agent
Mid-South Adjustment collections
Pine bluff, AR
11.2016 - 08.2018
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Collected on delinquent accounts to reduce overdue balances.
- Achieved performance goals on consistent basis.
Education
Dental Assistant Diploma - undefined
Everest College
FDCPA - undefined
HIPAA, Chicago, ILDiploma - Mathematics And Computer Science
Cosmopolitan Prep High School
Chicago, IL 09.1999 - 06.2003
Skills
Customer service
Complaint resolution
Administrative support
Account management
Service standard compliance
Microsoft applications proficiency
Call center operations background
Financial Management
Contract Management
Sales and marketing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Catering Call center Representative
Portillos Restaurants Group
11.2023 - 01.2024
Professional Cleaner
King Of Maids
06.2021 - 02.2023
Office Manager
Eagle Vending
10.2018 - 06.2020
Collection Agent
Mid-South Adjustment collections
11.2016 - 08.2018
Diploma - Mathematics And Computer Science
Cosmopolitan Prep High School
09.1999 - 06.2003
Dental Assistant Diploma - undefined
Everest College