Tiana Parker
Bradenton
Summary
Reliable and motivated professional offering many years of experience. Committed to facilitating efficiency through business affair organization and task prioritization. Friendly and helpful with strong collaboration skills.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Business Assistant
Heartland Dental
Bradenton
02.2026 - Current
- Coordinated scheduling for dental appointments and patient follow-ups.
- Managed patient records using electronic health record systems(Dentrix) efficiently.
- Supported front office operations, ensuring smooth daily workflows.
- Verified Insurances Daily to ensure accurate treatment estimates for the patients.
- Worked on Insurance aging reports and ERAs daily to ensure our collections stayed low.
- Kept the schedule organized to ensure optimal daily flow for the doctor and staff
Operations Lead
Aspen Dental
Bradenton
03.2025 - 02.2026
- Co-manage the practice to ensure day-to-day efficiency and an optimized Schedule for the doctors and staff.
- Consult patients on how to move forward financially with their treatment.
- Create Schedule audits weekly and consult with the doctor on how to best optimize the next weeks schedule.
- Edit patient verification forms daily to communicate with front staff and dental assistants on what is needed from the patient that day.
- Check daily to make sure insurance verification is completed before existing and new patient appointments.
- Check on the new patients throughout their appointment to make sure they do not need anything.
- In the room during the exam with the doctor for new patients to ensure fully equipped and informed for the consultation following the exam.
- Call the new patients daily before their appointments to collect information about the state of their oral health, prepare them for their visit and also gather dental insurance.
Chiropractic Receptionist
Integrated Physical Medicine
Bradenton
01.2025 - 03.2025
- Collaborated with the chiropractic team to provide comprehensive care for patients, resulting in better health outcomes.
- Managed inventory of office supplies, reducing shortages and minimizing costs.
- Implemented new policies and procedures to improve workflow and maintain a professional environment.
- Contributed to practice growth by establishing rapport with new patients and encouraging word-of-mouth referrals among satisfied clients.
- Thrived in a demanding and dynamic workplace.
- Addressed team needs efficiently.
- Handled team disputes using a composed and compassionate approach.
- Relayed important information from management to team members in a way they would understand.
- Take, edit, and post photos of every dog in the facility for social media and website.
- Facilitated seamless shift transitions between day and night.
- Assigned specific duties and areas to colleagues during their shifts.
- Leads team members effectively.
Front Desk Staff
Bradenton
- Front desk work.
- Answer incoming calls and made outbound calls.
- Filing.
- Answered emails.
- Set appointments.
- Worked to provide excellent service to customers.
- Ensured that all customers were helped.
- Built trust and maintained relationships with clients.
- Led facility tours, providing complete explanations of operations.
- Booking Reservations.
- Cash Handling.
- Cleaning.
- Conflict Resolution.
- Customer Interaction.
- Customer Service.
- Delivery Driving.
- Effective Communication.
- Email and Paperwork Organization.
- High Stress Environment Management.
- Leadership.
- Marketing.
- Pet Care.
- POS Systems.
- Product Explanation.
- Sales.
- Social Media Management.
- Team Management.
- Training.
Education
Psychology
Keiser University
Fort Lauderdale, FL 01.2019 - 03.2024
Bayshore Highschool
Bradenton, FLSkills
- Communication skills
- Dentrix system
- EPMs systems
- Customer service
- Computer literacy
- Time management
- Leadership
- Microsoft Word
- Scheduling
- Cash handling
- Team management
- Front desk
- Clerical work
- Consulting
- Management experience
- High stress environment
- Email and paperwork organization
Timeline
Business Assistant
Heartland Dental
02.2026 - Current
Operations Lead
Aspen Dental
03.2025 - 02.2026
Chiropractic Receptionist
Integrated Physical Medicine
01.2025 - 03.2025
Psychology
Keiser University
01.2019 - 03.2024
Front Desk Staff
Bayshore Highschool