Summary
Overview
Work History
Education
Skills
Timeline
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Tiana Richard

Gilbert,AZ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

CSR

Intouch-Firewire
10.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Developed and maintained courteous and effective working relationships.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Participated in assisting team leads in payroll, QA, and team projects

CSR, Sales

Walmart
07.2021 - 09.2022
  • Implemented strategies for upselling and cross-selling, maximizing sales revenue opportunities.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
  • Identified potential areas for improvement within the sales process through data analysis and feedback from clients.
  • Contributed positively to a team-based work environment focused on achieving collective objectives.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.

Head Hostess

Makutus Island
09.2020 - 04.2021
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered customer questions about hours, seating, and menu information.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.

Education

Associate of Science - Criminal Justice

University of Phoenix
Tempe, AZ
09.2026

High School Diploma -

Corona Del Sol High School
Tempe, AZ
05.2023

Skills

  • Call Center Experience
  • CRM Software
  • Multitasking
  • Active Listening
  • Telephone Etiquette
  • Customer Focus
  • Time Management
  • Quality Assurance

Timeline

CSR

Intouch-Firewire
10.2023 - Current

CSR, Sales

Walmart
07.2021 - 09.2022

Head Hostess

Makutus Island
09.2020 - 04.2021

Associate of Science - Criminal Justice

University of Phoenix

High School Diploma -

Corona Del Sol High School

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Tiana Richard