Tiana Rouleau
Davenport,FL
Summary
I'm an experienced and driven team lead with a solid background in managing day-to-day operations in fast-paced environments. I enjoy leading and developing teams to deliver great customer service, while keeping things running smoothly. I'm strong when it comes to handling cash, managing inventory, and training staff, and I focus on creating a positive and productive work atmosphere. I'm also great at solving problems under pressure and finding ways to make processes more efficient, all while keeping customer satisfaction a priority.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
Davenport, FL
07.2023 - Current
- Supervised daily store operations, ensuring efficient workflow, and excellent customer service during each shift.
- Led, trained, and motivated team members, fostering a positive work environment, and improving team performance.
- Handled cash deposits, end-of-day reconciliation, and ensured accuracy in financial reporting and drawer audits.
- Addressed customer complaints and resolved issues promptly to maintain a higher level of guest satisfaction.
- Delegated tasks and ensured the completion of opening and closing procedures, including workstation preparation, cleaning, and inventory checks.
- Assisted in performance evaluations and provided feedback to staff, supporting their growth and development within the team.
- Trained as an assistant manager.
Crew Member
Dunkin' Donuts
Chicopee, MA
10.2021 - 07.2023
- Provided exceptional customer service, created a welcoming store environment, and maintained high customer satisfaction levels.
- Efficiently handled cash register operations, ensuring accurate transactions, and balanced cash drawers.
- I prepared a variety of food and beverages, consistently adhering to food safety standards and company guidelines.
- Trained and mentored new team members, fostering collaboration, and improving overall team performance.
- Assisted customers with menu selections, offering insights on ingredients and nutritional information for informed choices.
- Performed cashier duties, managing orders, payments, and change with precision to ensure smooth customer experiences.
- Completed closing duties, including workstation setup, cleaning, and restocking, ensuring readiness for the next shift.
Education
Associate of Science - Nursing
Valencia College
Kissimmee 01-2029
High School Diploma -
Belchertown Highschool
Massachusetts 06-2023
Skills
- Leadership and Team management
- Customer Service Excellence
- Time Management
- Cash Handling and Financial Accountability
- Training and Development
- Problem Solving
- Communications
Timeline
Shift Leader
Dunkin' Donuts
07.2023 - Current
Crew Member
Dunkin' Donuts
10.2021 - 07.2023
Associate of Science - Nursing
Valencia College
High School Diploma -
Belchertown Highschool