Tiana Warfield
Chicago,IL
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
25
25
years of professional experience
Work History
Store Manager
Chico's
Rosemont, Illinois
06.2014 - Current
- Developed strategies to maximize sales and profitability.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with safety regulations and company policies.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Assistant Manager
New York & Company
Chicago, IL
04.2007 - 03.2014
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Created presentation of merchandise to engage customers and help stimulate sales activity.
- Executed merchandising and floor moves based on seasonal changes, business needs and trends.
Assistant Manager
Timberland
Chicago, IL
03.2000 - 02.2007
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained up-to-date knowledge of company products and services.
- Pulled and packed products from shelves based on customer orders.
- Provided accurate information about products and services to customers.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
Education
High School Diploma -
Lincoln Park High School
Chicago, IL06-1996
Skills
- Store operations oversight
- Personnel development
- Problem-solving
- Employee engagement
- Verbal and written communication
- Sales coaching
- Store merchandising
- Recruitment and hiring
- Multitasking and organization
- Sales analysis
Timeline
Store Manager
Chico's
06.2014 - Current
Assistant Manager
New York & Company
04.2007 - 03.2014
Assistant Manager
Timberland
03.2000 - 02.2007
High School Diploma -
Lincoln Park High School