- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Watching Movies and TV Shows
- Video Gaming
- Camping
- Wine Tasting
- Road Trips
Tiana (Xepher) Henry
San Clemente,CA
Summary
Dynamic and results-driven sales associate with a proven track record at Party City, excelling in customer service and cash handling. Recognized for achieving monthly sales targets and fostering customer loyalty through effective communication and problem-solving skills. Committed to enhancing the shopping experience while maintaining a clean and organized environment.
Overview
2
2
years of professional experience
Work History
Cashier
Nick the Greek
San Clemente, CA
05.2025 - 12.2025
- Processed customer transactions efficiently using POS systems.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness and organization of work areas.
- Balanced cash drawer at the end of shifts for accuracy.
- Supported team members during peak service hours to enhance workflow.
- Provided friendly and prompt service to ensure customer satisfaction.
- Handled customer inquiries and resolved issues effectively.
- Adhered to food safety standards while serving products.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and answered inquiries about food items.
- Maintained cleanliness and organization of the checkout area and dining space.
- Collaborated with team members to ensure smooth service during peak hours.
- Handled cash and credit card payments accurately to maintain financial integrity.
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries and concerns, enhancing overall service experience.
- Collaborated with team members to maintain cleanliness and organization in service area.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
Sales Associate
Party City
Laguna Hills, CA
04.2024 - 02.2025
- Responded to customer inquiries and resolved issues promptly, fostering positive shopping experiences.
- Participated in training sessions to improve product knowledge and sales techniques continuously.
- Implemented feedback from customers to suggest improvements in service delivery and product offerings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Collaborated with team members to achieve monthly sales targets.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Vape Oasis
San Clemente, CA
11.2023 - 02.2024
- Assisted customers in product selection, providing tailored recommendations to enhance satisfaction.
- Maintained knowledge of current products and industry trends to support informed customer interactions.
- Executed daily inventory checks, ensuring accurate stock levels for optimal sales performance.
- Processed transactions efficiently using POS systems, enhancing checkout experience for customers.
- Collaborated with team members to create visually appealing product displays that attracted customer interest.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Dana Hills High School
Dana Point, CASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Customer service excellence
- Time management skills
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Product restocking
- Conflict resolution
- Product knowledge
- Complex Problem-solving
- Issue resolution
- Attention to detail
- Multitasking and organization
- Basic math
- Receipt handling
- Dependability and reliability
- Honest and dependable
- Money handling
Interests
Timeline
Cashier
Nick the Greek
05.2025 - 12.2025
Sales Associate
Party City
04.2024 - 02.2025
Sales Associate
Vape Oasis
11.2023 - 02.2024
High School Diploma -
Dana Hills High School