Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tianna Cerrone

Danbury,CT

Summary

Proven in dynamic environments, adept at juggling multiple tasks with a calm demeanor, as demonstrated at Cheesecake Factory Inc. Excelled in enhancing guest experiences through exceptional customer service and efficient cash handling, fostering strong relationships, and ensuring cleanliness. Skillfully balanced guest flow and team support, achieving positive feedback and operational efficiency.

Overview

9
9
years of professional experience

Work History

Restaurant Hostess

Cheesecake Factory Inc
04.2022 - 11.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Restaurant Waiter

Mykonos Restaurant
05.2015 - 01.2020
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.

Education

Early Childhood Education

Naugatuck Valley Community College
Waterbury, CT

Veterinarian Assisting

Animal Behavior College
Online

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Cleanliness and hygiene
  • Cash Handling
  • Relationship Building
  • Supply Restocking
  • Bill computation
  • Restroom Servicing
  • Flexible and Adaptable

Timeline

Restaurant Hostess

Cheesecake Factory Inc
04.2022 - 11.2023

Restaurant Waiter

Mykonos Restaurant
05.2015 - 01.2020

Early Childhood Education

Naugatuck Valley Community College

Veterinarian Assisting

Animal Behavior College

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Tianna Cerrone