TIanna Guyton
Milwaukee,WI
Summary
Donor Center Call Representative supporting donor scheduling, eligibility questions, and accurate record updates. Handles appointment confirmation, donor concerns, and confidential documentation while keeping pace with high call volume and daily center operations. Brings strong customer service and computer-based recordkeeping to a fast-moving donor environment.
Overview
2
2
Certifications
13
13
years of professional experience
Work History
Donor Center Call Representative
Versiti Blood Center of WI
Milwaukee, WI
04.2024 - Current
- Handled 100+ donor calls per shift while delivering accurate, courteous support.
- Explained donation procedures, eligibility requirements, and center information clearly to donors.
- Updated donor records in computer systems with accurate data entry and recordkeeping.
- Resolved donor questions and concerns with courteous service and compassionate communication.
- Maintained confidentiality, documentation, and customer service standards across daily interactions.
- Coordinated with donor center staff to support fast-paced operations and multiple concurrent tasks.
Phlebotomist
VERSITI Blood Center of Wi
Waukesha, WI
04.2024 - Current
- Greet donors and verify information before directing them to the appropriate service area.
- Maintain accurate donor records and update visit details in the system during each appointment.
- Answer donor questions with clear, professional communication and route concerns to the right team member.
- Coordinate appointment flow to help keep donor traffic organized throughout the day.
USPS Mail Carrier
United States Postal Service (USPS)
Milwaukee, WI
11.2020 - 12.2023
- Delivered mail accurately and efficiently while meeting established delivery schedules across assigned routes.
- Maintained organized handling and transport of delivery materials to keep packages, magazines, and mail sorted.
- Provided courteous customer service while responding professionally to recipients during deliveries.
- Applied safe handling practices to protect delivery materials and support reliable route operations.
- Used strong organizational skills to gather, sort, and prepare mail and packages for efficient delivery.
Customer Service Manager
Walmart
New Berlin, WI
12.2018 - 11.2020
- Maintained clean, organized checkout lanes to keep third-shift operations efficient and customer-ready.
- Assisted customers with returns, exchanges, and service issues using clear, professional communication.
- Stocked merchandise and organized product displays to keep shelves accessible and backstock orderly.
- Supported daily store operations by reinforcing service standards across checkout, stocking, and floor coverage.
- Reinforced service recovery and quality assurance monitoring through consistent shift oversight and accurate daily follow-through.
Customer Service Manager
PLS Check Cashing Store
Milwaukee, WI
01.2016 - 12.2018
- Opened and closed the store according to company procedures, supporting secure daily operations.
- Verified checks and safe funds, maintaining accurate records and consistent cash control.
- Processed check-cashing, card-loading, debit, and credit card transactions accurately.
- Supervised 6–8 employees per shift, coordinating coverage and daily floor support.
- Supported daily operations while upholding customer service and cash-handling standards across the store.
Assistant Manager
Family Dollar
Milwaukee, WI
01.2014 - 05.2016
- Opened and closed the store while supporting smooth daily operations and shift readiness.
- Supervised approximately five employees per shift and coordinated coverage across the floor.
- Verified incoming deliveries and stocked merchandise to keep inventory organized and available.
- Maintained a clean, organized sales floor that stayed customer-ready throughout the shift.
- Maintained organized displays and restocked merchandise to support product visibility and sales.
Education
High School Diploma -
North Division High School
Milwaukee, WI06.2012
Skills
Appointment scheduling
Call center operations
Data entry and recordkeeping
Certification
Phlebotomy Certification
Personal Information
- Driving License: Valid Driver’s License
- Work Permit: Authorized to work in the United States for any employer
Timeline
Donor Center Call Representative
Versiti Blood Center of WI
04.2024 - Current
Phlebotomist
VERSITI Blood Center of Wi
04.2024 - Current
USPS Mail Carrier
United States Postal Service (USPS)
11.2020 - 12.2023
Customer Service Manager
Walmart
12.2018 - 11.2020
Customer Service Manager
PLS Check Cashing Store
01.2016 - 12.2018
Assistant Manager
Family Dollar
01.2014 - 05.2016
High School Diploma -
North Division High School