Tiant Lyles
Cincinnati
Summary
Dynamic and results-driven professional with extensive experience in sales, management, and customer service. Proven track record of leading teams to exceed performance goals while fostering strong client relationships. Skilled in developing sales strategies, driving revenue growth, and ensuring exceptional customer experiences. Known for a hands-on approach to problem-solving, optimizing team productivity, and achieving measurable business outcomes. Adept at managing cross-functional teams, training and mentoring staff, and creating a positive work environment focused on continuous improvement and success.
Overview
6
6
years of professional experience
Work History
Store Manager
Whitewater Express Carwash
08.2024 - Current
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sortation Associate
Amazon
07.2024 - 10.2024
- Reported any damaged shipments immediately to supervisor.
- Organized packages into designated containers for delivery.
- Provided support during peak periods by working extended shifts when required.
- Loaded and unloaded trucks with heavy lifting equipment as needed.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
Sales Consultant
Jeff Wyler CDJR
02.2024 - 08.2024
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Advised customers on financing options and warranties available for their purchase.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Provided follow-up customer service after a car sale was completed.
- Conducted test drives for prospective buyers.
- Responded to inquiries from potential customers via email and telephone.
Assistant Manager
Mikes Carwash
09.2021 - 01.2024
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
Sales Associate
Mikes Carwash
01.2019 - 08.2021
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to build rapport and loyalty
- Maintained calm demeanor and professionally managed issues in busy high-stress situations
- Provided positive first impressions to welcome existing new and potential customers.
Education
High School Diploma -
Colerain High School
Cincinnati, OHSkills
- Communication
- Project Management
- Business Development
- Employee Scheduling
- Well-versed in sales
- Personnel Management
- Inventory Management
- Dedicated to complete knowledge of company products and services
- Optimized customer service
- Agile and adaptable staff leader
- Stellar work history
- Skilled at training employees
- Leveraging organized approaches
- Daily planning
- Industrious
- Promotional planning
Timeline
Store Manager
Whitewater Express Carwash
08.2024 - Current
Sortation Associate
Amazon
07.2024 - 10.2024
Sales Consultant
Jeff Wyler CDJR
02.2024 - 08.2024
Assistant Manager
Mikes Carwash
09.2021 - 01.2024
Sales Associate
Mikes Carwash
01.2019 - 08.2021
High School Diploma -
Colerain High School
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