Tiara Stevens
Grottoes,VA
Summary
Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Overview
6
6
years of professional experience
Work History
Shift Lead
Klines Dairy Bar
Waynesboro, VA
06.2021 - Current
- Supervised team members, providing training and support to enhance skill sets and performance.
- Resolved customer inquiries and complaints effectively, enhancing the overall guest experience.
- Completed store opening and closing procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Sales Associate
LensCrafters
Harrisonburg, VA
01.2024 - 10.2024
- Assisted customers in selecting eyewear, providing personalized recommendations based on individual needs.
- Managed sales transactions efficiently, ensuring accuracy and compliance with company policies.
- Trained new associates on product knowledge and customer engagement techniques, promoting team effectiveness.
- Maintained store presentation standards, organizing merchandise displays to attract customer interest.
Dining Server
Brightview Baldwin Park
Staunton, VA
09.2020 - 06.2021
- Managed dining room setup and organization, maintaining cleanliness and compliance with health regulations.
- Developed strong relationships with residents, contributing to a supportive community atmosphere within the facility.
- Contributed to friendly and professional dining environment by communicating politely and effectively with residents to assess and meet needs.
- Adapted quickly to changing resident preferences, ensuring satisfaction through customized meal recommendations.
Education
Bachelor of Science - Psychology
James Madison University
Harrisonburg, VA12-2026
Skills
- Conflict resolution
- Performance improvement
- Team motivation
- Workplace safety
- Customer service focus
Timeline
Sales Associate
LensCrafters
01.2024 - 10.2024
Shift Lead
Klines Dairy Bar
06.2021 - Current
Dining Server
Brightview Baldwin Park
09.2020 - 06.2021
Bachelor of Science - Psychology
James Madison University