Tiara Willis
Statesboro,GA
Summary
Adaptable Lead Sales Associate eagerly anticipating new challenges and opportunities for growth and contributions with dynamic sales team. Driven to go above and beyond to exceed team and corporate sales goals.
Overview
5
5
years of professional experience
Work History
Lead Sales Associate
Dollar General
Ravenel, SC
10.2023 - 06.2024
- Supervised a team of sales associates on daily tasks and operations.
- Greeted customers and provided product information.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Assisted with the training of new sales associates.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Identified opportunities for process improvement and recommended changes as needed.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
Head Cashier
Bluewater
Ravenel, SC
07.2021 - 10.2023
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Participated in annual inventory audits to verify stock counts against physical inventories.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
Lead Sales Associate
Dollar General
Ravenel, SC
03.2019 - 07.2021
- Supervised a team of sales associates on daily tasks and operations.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Assisted with the training of new sales associates.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Provided customer service to ensure satisfaction.
- Maintained neatness and cleanliness throughout the store environment.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Organized store displays for maximum visibility of products.
Education
High School Diploma -
Lake Weir High School
Ocala, FL10-2016
Skills
- Relationship Building
- Sales Promotions
- Loss Prevention
- Shift Scheduling
- Customer Service
- Lead Generation
- POS System Operation
- Staff Supervision
- Inventory Control
- Product Merchandising
- Positive Customer Experience
- Payment Processing
- Persistent and Resilient
- Cash Handling
- Inventory and Stocking
- Retail Store Operations
- Customer care
- Team Leadership
- Merchandise displays
- Goal-Oriented
- POS Systems
Timeline
Lead Sales Associate
Dollar General
10.2023 - 06.2024
Head Cashier
Bluewater
07.2021 - 10.2023
Lead Sales Associate
Dollar General
03.2019 - 07.2021
High School Diploma -
Lake Weir High School