Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiasha George

Bronx

Summary

Seasoned and adaptable professional with over ten years in customer-facing roles, including seven years in the restaurant and food service sectors, alongside four years of administrative and clerical support expertise.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

NYC HEALTH & HOSPITALS / RAPID RELIABLE TESTING
04.2021 - 12.2025

Served as a first point of contact for guests and patients during and after the COVID-19 pandemic. Provided administrative and operational support to management, assisting asylum seekers/migrants across various shelters. Scheduled appointments, supported clinical staff, including filing, scanning, and data entry. Verified insurance information and managed patient intake processes. Managed digital and physical documents/records. Trained in swabbing procedures for COVID-19, Flu A, and Flu B testing.

Crew Member

McDonald's
04.2022 - 06.2023

Addressed guest needs, questions, or concerns to create optimum experience onboard. Prepared products following restaurant, health, and safety standards and procedures. Handled front counter, drive-thru, mobile orders, and other areas while coordinating team efforts to manage tasks effectively. Trained new team members on procedures, customer service, and sales techniques. Delivered fast, friendly, and accurate service in a high-volume environment.

Crew Member

McDonald's
08.2018 - 01.2021

Addressed guest needs, questions, or concerns to create an optimum experience. Handled front counter, drive-thru, mobile orders, and other areas, while coordinating team efforts to manage tasks effectively. Trained new team members on procedures, customer service, and sales techniques. Delivered fast, friendly, and accurate service in a high-volume environment

Retailer

LE PAIN QUOTIDIEN
09.2017 - 04.2018

Delivered welcoming customer service experience in a fast-paced environment, fostering customer satisfaction. Operated POS systems. Assisted with display, food, and beverage preparation. Team collaboration and multitasking. Managed efficient cash register operations. Opened, shelved, and merchandised new products. Organized displays for optimal sales promotions.

Customer Service Associate

Walgreens
10.2015 - 04.2017

Operated POS systems, processed transactions, and returns. Assisted in organizing and tracking inventory levels to ensure the availability of products. Facilitated online pickup orders by preparing and organizing products for customer collection. Trained new personnel regarding company operations, policies, and services. Actively assisted customers with excellent service, handled concerns quickly, and escalated major issues to a supervisor.

Education

High School Diploma -

Murray Hill Academy
New York, NY
01-2013

Skills

  • Data entry and database management
  • Appointments management using Athena
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Proficient in Salesforce
  • Customer Service
  • POS proficiency and cash handling
  • Mail handling
  • Inventory management, store maintenance & merchandising expertise
  • Espresso machine operations
  • Attention to detail
  • Adaptability and flexibility
  • Strong communication and interpersonal skills

Timeline

Crew Member

McDonald's
04.2022 - 06.2023

Administrative Assistant

NYC HEALTH & HOSPITALS / RAPID RELIABLE TESTING
04.2021 - 12.2025

Crew Member

McDonald's
08.2018 - 01.2021

Retailer

LE PAIN QUOTIDIEN
09.2017 - 04.2018

Customer Service Associate

Walgreens
10.2015 - 04.2017

High School Diploma -

Murray Hill Academy
Tiasha George