
Seasoned and adaptable professional with over ten years in customer-facing roles, including seven years in the restaurant and food service sectors, alongside four years of administrative and clerical support expertise.
Served as a first point of contact for guests and patients during and after the COVID-19 pandemic. Provided administrative and operational support to management, assisting asylum seekers/migrants across various shelters. Scheduled appointments, supported clinical staff, including filing, scanning, and data entry. Verified insurance information and managed patient intake processes. Managed digital and physical documents/records. Trained in swabbing procedures for COVID-19, Flu A, and Flu B testing.
Addressed guest needs, questions, or concerns to create optimum experience onboard. Prepared products following restaurant, health, and safety standards and procedures. Handled front counter, drive-thru, mobile orders, and other areas while coordinating team efforts to manage tasks effectively. Trained new team members on procedures, customer service, and sales techniques. Delivered fast, friendly, and accurate service in a high-volume environment.
Addressed guest needs, questions, or concerns to create an optimum experience. Handled front counter, drive-thru, mobile orders, and other areas, while coordinating team efforts to manage tasks effectively. Trained new team members on procedures, customer service, and sales techniques. Delivered fast, friendly, and accurate service in a high-volume environment
Delivered welcoming customer service experience in a fast-paced environment, fostering customer satisfaction. Operated POS systems. Assisted with display, food, and beverage preparation. Team collaboration and multitasking. Managed efficient cash register operations. Opened, shelved, and merchandised new products. Organized displays for optimal sales promotions.
Operated POS systems, processed transactions, and returns. Assisted in organizing and tracking inventory levels to ensure the availability of products. Facilitated online pickup orders by preparing and organizing products for customer collection. Trained new personnel regarding company operations, policies, and services. Actively assisted customers with excellent service, handled concerns quickly, and escalated major issues to a supervisor.