Ti'Asia Smith
Pembroke,NC
Summary
Dedicated and adaptable professional with a Bachelor's degree in Biology and a strong background in healthcare administration. Seeking a dynamic role to leverage communication skills, adaptability, and commitment to excellence to contribute to organizational success. Experienced individual offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Radiology Register/Scheduler
Columbus Regional Healthcare System
Current - Current
- Manage approximately 50 incoming and outgoing calls each day
- Distribute and balance workloads among team members, ensuring tasks are completed efficiently
- Communicate with the team to identify viable solutions to problems or program issues
- Monitor the status and progress of work, making adjustments by established priorities
- Maintain records of work accomplishments and ensure adherence to supervisor's instructions
- Provide expert advice on specific tasks, procedures, and policies
- Resolve simple informal complaints of employees and make recommendations to the supervisor.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Monitored and optimized inventory, and reordered materials as required.
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
Front Office Receptionist
Columbus Regional Healthcare System
01.2022 - 12.2023
- Managed approximately 30 plus incoming calls
- Greeted patients at check-in process and engaged in pleasant conversations.
- Scheduled patients for appointments and managed referrals
- Collected deposits, fees, and payments.
- Organized, maintained, and updated information in computer databases.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed appointments, communicated with clients, and updated client records.
- Identified areas for process improvement within front office operations, proposing solutions that led to increased productivity levels.
Physical Therapy Aide
Columbus Regional Healthcare System
01.2021 - 01.2022
- Cleaned and sterilized physical therapy equipment per clinic standards.
- Assisted therapists in the development of patient-centered goal-setting processes, encouraging individuals to take an active role in their rehabilitation journey.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Assisted the front desk by answering phones, scheduling appointments, filing documents, and processing payments.
- Conferred with clients to develop plans for post-treatment activities
- Enforced safety procedures with all patients.
Day Support Worker
Carolinas Homes Agency Inc.
01.2020 - 01.2021
- Provided one-on-one support and assistance to clients
- Planned and implemented monthly goals for clients
- Participated in record-keeping and assessments of clients.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Hostess/Server
Fuller's Old Fashioned BBQ
01.2019 - 01.2020
- Provided excellent customer service and engaged with guests
- Demonstrated expertise in menu items and addressed guest concerns
- Assisted with table sitting and closing procedures.
Cashier
IGA
01.2013 - 01.2018
- Assisted customers with checkout and operated the cash register
- Recognized as an employee of the quarter in 2014.s
Student Account Office Assistant
Saint Augustine's University
01.2015 - 01.2016
- Managed student records and correspondence in the Business Office
- Prepared and balanced daily bank deposits.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Assisted with budgeting and financial management to keep office operating within budget.
- Maintained and updated office records, both digital and physical.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Education
Bachelor of Science - Biology
The University of North Carolina At Pembroke
Pembroke, NC05.2020
Skills
- Excellent Communication
- Problem Resolution
- Detail-oriented
- Equipment operation
- Prioritizing tasks effectively
- Computer Skills
- Medical Terminology
- Administrative background
- Documentation proficiency
- Data Entry
- Call Management
- Patient Scheduling
- Microsoft Office
Certification
Basic Life Support (BLS) Certification, 2020-2023
References
- Dr. Maudie Davis, Assistant Principal of Loris High School, Tabor City, NC, (910) 207-2563
- Joey Stevens, Manager IGA, Tabor City, NC, (910) 653-2363
- Dianna Bellamy, Retired Principal Tabor City Middle School, Tabor City, NC, (910) 840-4716
- Becky Smith, RN Columbus Regional Healthcare System, Whiteville, NC, (910) 840-5296
Timeline
Radiology Register/Scheduler
Columbus Regional Healthcare System
Current - Current
Front Office Receptionist
Columbus Regional Healthcare System
01.2022 - 12.2023
Physical Therapy Aide
Columbus Regional Healthcare System
01.2021 - 01.2022
Day Support Worker
Carolinas Homes Agency Inc.
01.2020 - 01.2021
Hostess/Server
Fuller's Old Fashioned BBQ
01.2019 - 01.2020
Student Account Office Assistant
Saint Augustine's University
01.2015 - 01.2016
Cashier
IGA
01.2013 - 01.2018
Bachelor of Science - Biology
The University of North Carolina At Pembroke
Basic Life Support (BLS) Certification, 2020-2023
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