Tichina Lucket
Jackson,USA
Summary
Results-driven Customer Service Representative with over 9 years of patient access and claims expertise. Specializes in resolving denied claims, validating insurance, and ensuring HIPAA compliance while processing high-volume transactions. Committed to implementing quality assurance and process improvements to enhance turnaround times and boost patient satisfaction.
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Certified Medical Assistant
UMMC
Jackson
08.2026 - 10.2026
- Monitored patient vitals and updated electronic medical records (EMR) with precise measurements and notes to ensure accurate patient data.
- Prepared exam rooms, sterilized instruments, and maintained supply inventory to support clinical sessions.
- Assisted in heart study procedures to enhance accuracy of diagnostic evaluations.
- Scheduled follow-up appointments and sent referrals to specialists via the clinic's EHR system.
- Oversaw clinical supply inventory, reordering sterile disposables to maintain availability during shifts and support uninterrupted patient care.
Transaction Processor
Concentrix
11.2024 - 05.2026
- Processed high-volume financial transactions while maintaining exceptional accuracy and compliance standards.
- Validated insurance and eligibility data using company CRM, reducing claim rejections during batch submissions.
- Maintained accurate customer records and transaction documentation in CRM systems to support regulatory compliance.
- Collaborated with internal departments to expedite issue resolution, enhancing overall processing efficiency.
- Assisted with workflow enhancements to streamline transaction turnaround times and elevate customer satisfaction.
- Assisted with workflow enhancements that reduced transaction turnaround times and improved customer satisfaction.
Patient Care Representative
Sagility LLC
03.2024 - 11.2024
- Handled high-volume inbound and outbound calls while maintaining professional, empathetic patient interactions.
- Scheduled and confirmed patient appointments via phone and portal, cutting no-shows through targeted reminder calls.
- Managed high-volume inbound and outbound calls, fostering professional and empathetic patient interactions.
- Addressed billing and coverage inquiries, reducing repeat patient contacts through clear and effective explanations.
- Coordinated referrals and authorizations, ensuring timely access to specialists and efficient appointment placement.
- Resolved billing and coverage inquiries, lowering repeat patient contacts through clear explanations.
- Maintained HIPAA-compliant handling of confidential patient records and communications.
Cashier
Walmart
01.2017 - 12.2019
- Balanced cash drawer and reconciled nightly receipts using POS reports, ensuring accurate financial reporting before close.
- Handled high-volume peak shifts, serving customers quickly to reduce average queue length during rushes.
- Trained new hires on register procedures and loss-prevention checks, reducing checkout errors and enhancing operational efficiency.
- Educated new hires on register procedures during training sessions, enhancing their understanding of operational protocols.
- Resolved billing disputes at point of sale by researching receipts and issuing refunds or exchanges promptly, improving customer satisfaction.
Customer Service Representative
Adecco Staffing Agency
07.2017 - 03.2019
- Provided outstanding customer support by addressing inquiries, resolving complaints, and identifying customer needs.
- Handled high-volume inbound calls, routing complex issues to subject-matter teams for faster resolution.
- Trained new employees on customer service procedures and company policies, enhancing team readiness and performance.
- Collaborated with team members to streamline operational workflows, improving overall service delivery.
- Resolved billing disputes by reviewing account histories and negotiating payment plans, ensuring customer satisfaction and retention.
- Verified insurance eligibility and benefits over phone, reducing claim rejections during registration.
- Trained new employees on customer service procedures and company policies.
- Collaborated with team members to improve operational workflows and service delivery.
Education
Certified Medical Assistant - Medical Assisting
Delta Technical College
Ridgeland, MS 12.2024 - 11.2025
Yazoo City High School
Yazoo City, MSSkills
- Patient care
- Vital signs
- EMR charting
- Clinical support
- Medical terminology
- Appointment scheduling
- Patient scheduling
- Referral coordination
- Insurance verification
- Insurance Claim Support
- Data Entry
- Verbal and written communication
- Time management
- Problem-solving
- Conflict Resolution
- Patient Interaction
Personal Information
Title: Customer Service Representative
Timeline
Certified Medical Assistant
UMMC
08.2026 - 10.2026
Certified Medical Assistant - Medical Assisting
Delta Technical College
12.2024 - 11.2025
Transaction Processor
Concentrix
11.2024 - 05.2026
Patient Care Representative
Sagility LLC
03.2024 - 11.2024
Customer Service Representative
Adecco Staffing Agency
07.2017 - 03.2019
Cashier
Walmart
01.2017 - 12.2019
Yazoo City High School