Tiera Jones-Brooks
East Orange,New Jersey
Summary
Dedicated and organized professional with extensive experience in customer support and conflict resolution. Proven ability to manage customer accounts and ensure satisfaction through effective problem-solving techniques.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
R&R Marketing Consultants
Jersey City, New Jersey
04.2024 - Current
- Resolved customer complaints through effective problem-solving techniques.
- Assisted customers with product inquiries and service requests.
- Managed customer accounts and updated information in the database.
Medical Transport Driver
Life Ride
Livingston, New Jersey
01.2021 - 03.2024
- Transported patients to medical appointments, ensuring timely arrivals for critical care.
- Adhered to policies and procedures, maintaining safety and comfort during patient transport.
- Complied with driving laws and regulations to uphold safety standards while transporting patients.
Behavioral Assistance
Lincoln Park Nursing Home
Lincoln Park, New Jersey
01.2020 - 01.2021
- Facilitated patient engagement in therapeutic activities on the unit.
- Assisted residents with daily living activities and personal care needs.
- Collaborated with nursing staff to implement individualized care plans.
Security Officer
Allied Universal
Lyndhurst, New Jersey
01.2016 - 01.2020
- Executed daily security procedures at assigned retail locations to ensure safety and compliance.
- Conducted regular walking tours throughout the store to monitor for suspicious activity and deter shoplifting.
- Utilized close circuit cameras and monitors to view all areas of the store evaluating and monitoring shoppers.
Custodian
Aramark
Teaneck, New Jersey
01.2015 - 12.2015
- Cleaned and sanitized public and office bathroom facilities, maintaining hygiene standards.
- Swept, mopped, stripped, waxed, and buffed hallway floors in assigned areas of the school facility.
- Arranged chairs and tables for events and meetings held within the school facility.
Office Flight Agent
Swissport Cargo Services
Newark, New Jersey
01.2013 - 12.2014
- Executed Office Flight Agent procedures to ensure smooth operations within a commercial aircraft administration facility.
- Communicated essential flight information to commercial aircraft pilots prior to boarding.
- Confirmed accuracy and timeliness of all flight documentation to maintain compliance and operational integrity.
Child Care Provider
Self-Employed
East Orange, New Jersey
01.2010 - 12.2013
- Executed daily child care procedures in a residential setting, ensuring a safe and nurturing environment.
- Supervised children's activities and behavior during recess and nap sessions to ensure safety and engagement.
Education
Black Seal Low-Pressure Boiler Operator’s License -
Teaneck Adult Training High School
Teaneck, New JerseyHigh School Diploma -
East Orange High School
East Orange, New JerseySkills
Timeline
Customer Service Representative
R&R Marketing Consultants
04.2024 - Current
Medical Transport Driver
Life Ride
01.2021 - 03.2024
Behavioral Assistance
Lincoln Park Nursing Home
01.2020 - 01.2021
Security Officer
Allied Universal
01.2016 - 01.2020
Custodian
Aramark
01.2015 - 12.2015
Office Flight Agent
Swissport Cargo Services
01.2013 - 12.2014
Child Care Provider
Self-Employed
01.2010 - 12.2013
Black Seal Low-Pressure Boiler Operator’s License -
Teaneck Adult Training High School
High School Diploma -
East Orange High School