Tiera Lee
Tampa,FL
Summary
Accomplished Senior Payroll Specialist with a proven track record at Paychex, adept in payroll accounting and fostering employee relations. Excelled in integrating benefits into payroll systems and training staff, enhancing department efficiency. Skilled in managing high-stress customer service scenarios, demonstrating exceptional problem-solving and empathy, contributing to increased customer loyalty.
Overview
11
11
years of professional experience
Work History
Senior Payroll Specialist
Paychex
02.2022 - Current
- Partnered with benefits administration team to integrate benefit deductions into the payroll system seamlessly.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Provided training for junior staff members on proper payroll practices, fostering professional growth within the department.
- Adjusted tax withholdings according to employee requests while adhering to federal regulations thus avoiding penalties or fines.
Customer Service Representative
FIS
01.2018 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Care Representative
Access2Care
06.2016 - 01.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Front Desk/Night Auditor
Towne Place Suites
01.2014 - 06.2016
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Associate of Science - Hospitality And Tourism Management
St. Petersburg College
Clearwater, FL06-2025
High School Diploma -
Maynard Evans High
Orlando, FL06-2006
Skills
- Payroll accounting
- Payroll training
- Employee relations
- Wage and hour laws
Timeline
Senior Payroll Specialist
Paychex
02.2022 - Current
Customer Service Representative
FIS
01.2018 - 02.2022
Customer Care Representative
Access2Care
06.2016 - 01.2018
Front Desk/Night Auditor
Towne Place Suites
01.2014 - 06.2016
Associate of Science - Hospitality And Tourism Management
St. Petersburg College
High School Diploma -
Maynard Evans High
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