Tierica Jackson
T
Jonesboro,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Postmates
06.2021 - 12.2023
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed over 150 Customer calls per day
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Banking Customer Service Representative
Teleperformance USA
01.2018 - 05.2021
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Monitored transactions for compliance with regulations and identified supervisor of discrepancies.
Technical Support Representative
Time Warner Cable
03.2014 - 11.2017
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded to numerous technical support needs.
Education
GED -
Atlanta Job Corps Center
Atlanta, GA 06.2024 - 07.2024
Associate of Science - Funeral Service And Mortuary Science
Gupton Jones College of Funeral Service
Decatur, GA 03.2024 - 03.2024
Skills
Scheduling
Transaction Processing
Sales Proficiency
Technical Support
Videoconferencing
Payment Processing
Client Account Management
Typing 65 WPM
Complaint resolution
Call Management
Appointment Scheduling
Data Collection
Account updating
Timeline
GED -
Atlanta Job Corps Center
06.2024 - 07.2024
Associate of Science - Funeral Service And Mortuary Science
Gupton Jones College of Funeral Service
03.2024 - 03.2024
Customer Service Representative
Postmates
06.2021 - 12.2023
Banking Customer Service Representative
Teleperformance USA
01.2018 - 05.2021
Technical Support Representative
Time Warner Cable
03.2014 - 11.2017