Tiernan Trout
Miami,FL
Summary
Dynamic and customer-focused professional with [X] years of experience in the hospitality industry, committed to providing exceptional service and creating memorable experiences for guests. Known for adaptability, reliability, and strong communication skills, I excel in high-paced environments while maintaining attention to detail. Skilled in managing multiple tasks simultaneously, resolving customer concerns efficiently, and working collaboratively within teams to exceed service goals. Passionate about enhancing guest satisfaction and upholding the reputation of the establishment through a positive attitude and a dedication to service excellence.
Overview
5
5
years of professional experience
Work History
Server
Sea Oaks Beach And Tennis
12.2023 - 07.2024
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Grand Harbor Golf
05.2022 - 08.2022
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server
Jose Peppers
02.2019 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Science - Psychology
University of Miami
Coral Gables, FL05-2025
High School Diploma -
Liberty North High School
Liberty, MO05-2021
Skills
- Conflict resolution
- Employee training
- Exceptional customer service
- Cash handling
- Point of sale (POS) system operations
- Take-out service
- Responsible beverage service
- Shift management
- Food sales and promotion
Timeline
Server
Sea Oaks Beach And Tennis
12.2023 - 07.2024
Server
Grand Harbor Golf
05.2022 - 08.2022
Server
Jose Peppers
02.2019 - 05.2021
Bachelor of Science - Psychology
University of Miami
High School Diploma -
Liberty North High School
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