Tierney Grooms
Piedmont Healthare
MCDONOUGH,GA
12
years of professional experience
Experienced Front Office Coordinator with strengths in patient communication, insurance verification, and team leadership. Known for strong organization, professionalism, and efficient daily operations.
Work History
Front Office Coordinator
4 Years 9 Months- Coordinated patient check-in, registration, and appointment scheduling.
- Verified insurance eligibility and collected demographic information with accuracy and confidentiality.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
- Enhanced communication flow within office by serving as central point of contact.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported referral coordination by tracking paperwork and communicating with outside providers.
Front Office Assistant
5 Years 8 Months- Answered high-volume calls, routed inquiries, and provided clear guidance on visits, referrals, and procedures.
- Collected copays, updated account information, and reconciled front desk transactions with accuracy.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Improved patient satisfaction with courteous and efficient handling of appointment scheduling.
Sales Associate
2 Years- Delivered attentive customer service, matching footwear selections to style, fit, and activity needs.
- Processed point-of-sale transactions accurately, handling returns, exchanges, and payment issues.
- Maintained organized sales floor standards through merchandising, replenishment, and size run management.
- Guided customers through product knowledge on brands, materials, comfort features, and care instructions.
Education
Bachelor of Science - Health Administration
Skills
Patient relations
Front office management
Teamwork and collaboration
Time management
Professionalism
Multitasking
Organizational skills
Timeline
Front Office Coordinator
Piedmont Healthare
02.2022 - CurrentRead More
Front Office Assistant
PIEDMONT HEALTHCARE
06.2016 - 02.2022Read More
Sales Associate
Famous Footwear
06.2014 - 06.2016Read More
Clayton State University
Bachelor of Science from Health Administration
Read More