Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tierney Woodberry

Nashville,TN

Summary

Dedicated Customer Service and sales professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Business Account Manager

Wayfair
12.2021 - 08.2022
  • In my role, I manage over 600 professional accounts on the Wayfair e-commerce marketplace and maintained daily high activity logs.
  • I work specifically with interior design professionals and guided their purchases on residential and commercial projects
  • Developed new business strategies for revenue growth, leading to increased profits and market share.
  • Conducted comprehensive market research to identify emerging trends and opportunities for growth.
  • I also provide excellent customer service, product sourcing, and logistics help including order consolidation and delivery management while meeting sales quotas.

Trade Account Manager

Houzz
11.2018 - 02.2020
  • Promoted to next level account manager role where I managed over 300 professional accounts on an e-commerce marketplace.
  • Worked specifically with interior design professionals and guided their purchases on residential and commercial projects while meeting sales quotas and time sensitive deadlines.
  • Also provided excellent customer service, product sourcing, and logistics help including order consolidation and delivery management.

Associate Trade Account Manager

Houzz
03.2018 - 11.2018
  • Responsible for maintaining accounts, sourcing products, and placing orders for trade professionals
  • Proactively made continuous outreach to build relationships and meet sales goals by assisting and upselling
  • Strengthened client relationships by consistently providing exceptional account management and service.
  • Expanded trade account portfolio by effectively managing existing clients and strategically targeting new prospects.

Customer Support Specialist

Houzz
10.2017 - 03.2018
  • Responsible for taking inbound calls and emails from customers with post purchase issues.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.

Customer Service Rep

T-Mobile
09.2009 - 07.2016
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded assigned sales quotas and metrics while working in fast-paced environment.

Education

MBA - Business

Middle Tennessee State University
Murfreesboro, TN
12.2024

BBA - Business Management

Tennessee State University
Nashville, TN
05.2017

Skills

  • Problem-solving abilities
  • Goal setting
  • Customer service
  • Time management
  • Sales expertise
  • Account Management
  • Customer Billing
  • Closing Techniques
  • B to B Sales
  • Verbal and Written Communication

Certification

State of Tennessee Notary Public- authorized to act in any county in Tennessee through September 8, 2025.

References

References available upon request.

Timeline

Business Account Manager

Wayfair
12.2021 - 08.2022

Trade Account Manager

Houzz
11.2018 - 02.2020

Associate Trade Account Manager

Houzz
03.2018 - 11.2018

Customer Support Specialist

Houzz
10.2017 - 03.2018

Customer Service Rep

T-Mobile
09.2009 - 07.2016

MBA - Business

Middle Tennessee State University

BBA - Business Management

Tennessee State University

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Tierney Woodberry