Tierra Montoya
Summary
Experienced with veterinary office procedures and client care. Utilizes excellent communication and organizational skills to facilitate smooth operations. Knowledge of medical terminology and record-keeping ensures accurate and efficient practice management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
Burbank Pet Hospital
01.2024 - 04.2024
- Assisted in maintaining accurate patient records using veterinary software systems.
- Educated clients on pet care, vaccination schedules, and wellness plans.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Answered phone inquiries, addressing client concerns with empathy and professionalism.
Veterinary Receptionist
Ace Animal Hospital
06.2023 - 01.2024
- Greeted clients and managed appointment scheduling for veterinary services.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Managed multi-line phone system and pleasantly greeted patients.
Veterinary Receptionist
Tama Veterinary Hospital
06.2023 - 12.2023
- Processed payments and handled financial transactions efficiently at reception desk.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
Veterinary Assistant
Newark Pet Clinic
02.2022 - 06.2022
- Maintained cleanliness and organization of examination rooms and surgical areas.
- Educated pet owners on proper care, feeding, and health maintenance practices.
- Managed inventory of medical supplies, ensuring availability for procedures.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Education
Associate of Science - Veterinary Science
Penn Foster
Online02-2026
High School Diploma -
Mountain House High School
Mountain House, CA05-2018
Skills
- Telephone etiquette
- Medical recordkeeping
- Proficient in Avamark and Cornerstone
- Empathy for animals
- Medication dispensing
- Animal handling
- Vaccine administration
- Client education
Certification
- Fear-Free Training
Timeline
Veterinary Receptionist
Burbank Pet Hospital
01.2024 - 04.2024
Veterinary Receptionist
Ace Animal Hospital
06.2023 - 01.2024
Veterinary Receptionist
Tama Veterinary Hospital
06.2023 - 12.2023
Veterinary Assistant
Newark Pet Clinic
02.2022 - 06.2022
Associate of Science - Veterinary Science
Penn Foster
High School Diploma -
Mountain House High School