Tierra Pais
Bronx,US
Summary
Organized Receptionist specializing in effective communication and customer service, enhancing workplace atmosphere and client satisfaction in fast-paced environments.Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
24
24
years of professional experience
Work History
Receptionist
SPS Global
New York, NY
07.2026 - Current
- Greeted visitors at Fox Corp/Tubi front desk, verifying appointments to ensure a smooth check-in process.
- Answered multiline phones and routed calls to the correct departments.
- Delivered excellent customer service during interactions with internal and external customers, fostering positive relationships.
- Scheduled meetings using calendars and shared reception logs.
Sales Assistant
SPS Global (Rockefeller Center)
New York, New York
01.2023 - 09.2025
- Manage sales for 300+ VIP clients, ensuring exceptional service and satisfaction.
- Coordinated large-scale events to drive sales growth and enhance client engagement.
- Resolve client issues, manage accounts, and maintain strong client relationships.
- Developed policies that enhanced customer service and streamlined booking processes.
- Met and educated potential clients to foster new business opportunities.
Family Advocate/Enrollment Specialist
NYC Early Learning Company
Bronx, NY
02.2020 - 06.2022
- Coordinated outreach, recruitment, and screening processes, enhancing applicant engagement and selection quality.
- Advocated for children and families and connected with community resources and programs.
- Facilitated referrals for community resources, connecting clients to housing, public assistance, and healthcare services.
- Advocated for children's rights and connected families to available community resources and programs.
- Resolved conflicts and de-escalated concerns, leveraging attention to detail and problem-solving skills to improve client satisfaction.
Group Leader
Claremont Community Center
Bronx, NY
04.2019 - 11.2019
- Provided counseling to adolescents while overseeing their community service involvement to promote personal development.
- Facilitated weekly games, community service, and study activities, enhancing engagement for middle and high school youth.
- Performed clerical tasks such as filing and data entry in a busy office environment; and Facilitated communication between staff and clients in the office.
Event Coordinator
Flatiron Health
New York, NY
08.2015 - 11.2018
- Coordinated the Flatiron Employee Experience program for over 500 employees. Organized meetings for external groups and assisted with catering and room bookings.
- Organized reception area and updated information materials to enhance visitor experience.
- Coordinated employee experience events for over 500 participants at Flatiron. Meeting organizer for external groups; provided assistance with catering and room booking.
- Sorted incoming mail efficiently to ensure proper delivery. and follow up on inquiries. Maintain office security by following safety procedures and controlling access via the reception desk.
Recreation Manager
WoodyCrest Community Center
Bronx, NY
04.2014 - 08.2017
- Planned and organized diverse recreational activities, enhancing community engagement and participant satisfaction.
- Oversaw the purchase, planning, design and upkeep of recreational tools.
- Oversaw purchase, planning, design, and maintenance of recreational tools, ensuring availability and functionality for programs.
- Collaborated with management to address and resolve participant complaints, improving service quality and participant experience.
- Completed and maintained time and attendance forms and inventory lists.
Office Administrator
L&M Management
Bronx, NY
04.2003 - 04.2014
- Supervised clerical staff to enhance workflow efficiency.; Conducted training sessions for new clerical staff to improve their skills and workplace integration.. Scheduled and attended Department of Buildings and Environmental Control Board hearings on behalf of the landlords.
- Completed paperwork and certified corrections on property violations, ensuring compliance for landlords.
- Supervised clerical staff to enhance workflow efficiency.; trained new clerical staff. Responsible for scheduling and attending Department of Buildings and Environmental Control Board hearings on behalf of the landlords.
Skills
- Office administration
- Event coordination
- Microsoft Outlook
- Data entry
- Multitasking and prioritization
- Attention to detail
- Bookkeeping
Additional information
- Community Service
- Board Member, Community Board 5 - 2024 - Present
- Claremont Community Center 2015- Present
- District 17 Council Office, 2017-2019
- Community Affairs, 44th Precinct NYPD 2018-2019
- WE NYC, 2018-2019
Timeline
Receptionist
SPS Global
07.2026 - Current
Sales Assistant
SPS Global (Rockefeller Center)
01.2023 - 09.2025
Family Advocate/Enrollment Specialist
NYC Early Learning Company
02.2020 - 06.2022
Group Leader
Claremont Community Center
04.2019 - 11.2019
Event Coordinator
Flatiron Health
08.2015 - 11.2018
Recreation Manager
WoodyCrest Community Center
04.2014 - 08.2017
Office Administrator
L&M Management
04.2003 - 04.2014