Tierra Walker
Gulfport,MS
Summary
Dynamic healthcare professional with over four years of diverse clinical and administrative experience, complemented by exceptional customer service abilities. Proven track record in effective communication to address individual needs and optimize resource coordination, fostering quality outcomes. Recognized for academic excellence with a 4.0 GPA and honors, alongside a solid understanding of HIPAA regulations to ensure patient confidentiality. Collaborative team player skilled in multitasking, time management, and proficient in Microsoft Office Suite, ready to contribute to a fast-paced healthcare environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Twin Health
04.2024 - Current
- Prior Authorization
- Data entry
- Detailed tasking system
Certified Medical Assistant
Amalgamated Medical Care Management, Inc.
09.2023 - 04.2024
- Refill protocols
- Medication adherence
- Medication refills
- Procedure scheduling
- Remote
Virtual Medical Assistant
Medical University of South Carolina
05.2022 - 09.2023
- Virtual triage
- Virtual check in
- Troubleshooting video visits on the Andor system
Patient Care Coordinator
Mass Care LLC
08.2021 - 05.2022
- Manage patient care. Create care plans.
- Remote patient monitoring. Chronic care management.
- Insurance verification.
- Perform chart review and documentation.
- Behavioral health integration.
- Reviewing documents, records for accuracy to determine eligibility for program.
- Perform health risk assessments for Medicare guidelines.
- Auditing documents/records for CCM compliance
- Strong organizational and communication skills
- Attention to detail
- Proficiency in office software and systems
- The ability to handle multiple tasks
- Remote
Care Coordinator
Medsien Inc.
01.2021 - 07.2021
- Manage patient care. Perform medication reconciliation.
- Create care plans.
- Perform chart review and documentation.
- Auditing documents/records for CCM compliance
- Perform health risk assessments for Medicare guidelines
- Reviewing documents, records for accuracy to determine eligibility for program.
- Strong organizational and communication skills
- Attention to detail
- Proficiency in office software and systems
- The ability to handle multiple tasks
- Remote
Certified Medical Assistant/ Care Coordinator
Singing River Health System
06.2020 - 01.2021
- Chronic Care Management
- Triaging patients
- Injections
- General office duties
- EKG
- Referral and authorizations
- Insurance verification
- Reviewing documents, records for accuracy to determine eligibility for program.
- Completing health assessments for Medicare guidelines.
- Auditing documents/records for CCM compliance
Care Coordinator/Certified Medical Assistant
Mass Care LLC/ SRHS
02.2019 - 05.2020
- Chronic Care Management Program
- Medicare Annual Wellness
- Inbound/Outbound Calls
- Enrolling patients into the CCM program
- Patient care support 24/7
- Routing clinical questions to providers and clinicians
- Insurance Verification
- Prior Authorizations
- Reviewing documents, records for accuracy to determine eligibility for program.
- Completing health assessments for Medicare guidelines.
- Auditing documents/records for CCM compliance
Patient Access Representative / Customer Service Representative - Call Center
GETIX Health
06.2018 - 11.2018
- Respond to telephone inquiries, gather information, and resolve issues.
- Manage patient accounts, ensure accuracy of information, and communicate effectively with patients.
- Initiate authorizations, process referrals, verify insurance coverage, and word retroactive accounts.
- Establish and maintain effective relationships with patients, clients, and staff members.
Certified Medical Assistant
Children's International Medical Group
04.2017 - 06.2018
- Obtained Vital signs
- Insurance Verification
- Prior Authorization
- Referrals
- Injections
- Wellness Visits
- Various testing procedure: flu, strep, mono, etc.
- Triaging
Home Health Aide
Home Instead Senior Care
11.2016 - 04.2017
- Maintained a safe, secure and healthy environment.
- Took vital signs and assisted with activities of daily living - personal hygiene, mobility and feeding.
- Handled light housekeeping duties, prepared meals, and ran errands.
- Completed daily logs documenting patient condition and activities and any changes to patient care plan.
Certified Medical Assistant
Dimitri Dermatology
03.2015 - 11.2016
- Updated and maintained digital client records and assisted in transitioning hard copy records to digital format.
- Recorded patient information such as vital signs, weight, and changes in medical history.
- Cleaned and prepared examination rooms prior to patient appointments.
- Answered phone calls and greeted patients.
- Helped maintain medical inventory and placed orders for new materials.
Certified Nursing Assistant
Grace and Mercy Personal Care
06.2014 - 10.2014
- Obtained vital signs, and assured resident safety by providing a supportive and protective environment.
- Assisted with activities of daily living - personal hygiene, ambulation, and feeding.
- Followed resident assignment schedule, transferred residents as required, and answered call lights.
- Documented patient activities, clinical notes, and change in behavior.
- Maintained the comfort, privacy, and dignity of patients by completing duties in a manner that displayed warmth and promoted a caring environment.
- Performed all duties in accordance with prescribed safety and infection control procedures.
Education
Associate of Science - Health and Human Services
Ultimate Medical Academy
01.2018
High school diploma or GED - undefined
Ethel Attendance Center
Ethel, MSCertificate - Medical Assistant
Delta Technical College
05.2014
Skills
- Documentation review
- Patient interaction
- Prior Authorizations
- Multi-line phone systems
- Workflow management (operations management method)
- Teamwork
- Remote patient monitoring
- Microsoft Word
- Insurance verification
- Quality assurance
- Anatomy Knowledge
- Patient monitoring
- Attention to detail
- Medical assisting
- Venipuncture
- Clinical documentation
- 10 Key typing
- Client interaction via phone calls
- Microsoft Excel
- Medical Scheduling
- Phone answering
- Care plans
- Medication administration
- Communication skills
- Referrals
- Express Scripts
- Anatomy knowledge
- Insurance prior authorization
- Medical terminology
- Data entry
- Task prioritization
- Clerical experience
- Patient scheduling
- EMR / EHR
- Insurance verification experience
Certification
- Driver's License
- BLS Certification
- AED Certification
- CPR Certification
- Certified Medical Assistant September 2023 to October 2026
- RMA September 2023 to October 2026 Registered Medical Assistant with AMT
Timeline
Certified Medical Assistant
Twin Health
04.2024 - Current
Certified Medical Assistant
Amalgamated Medical Care Management, Inc.
09.2023 - 04.2024
Virtual Medical Assistant
Medical University of South Carolina
05.2022 - 09.2023
Patient Care Coordinator
Mass Care LLC
08.2021 - 05.2022
Care Coordinator
Medsien Inc.
01.2021 - 07.2021
Certified Medical Assistant/ Care Coordinator
Singing River Health System
06.2020 - 01.2021
Care Coordinator/Certified Medical Assistant
Mass Care LLC/ SRHS
02.2019 - 05.2020
Patient Access Representative / Customer Service Representative - Call Center
GETIX Health
06.2018 - 11.2018
Certified Medical Assistant
Children's International Medical Group
04.2017 - 06.2018
Home Health Aide
Home Instead Senior Care
11.2016 - 04.2017
Certified Medical Assistant
Dimitri Dermatology
03.2015 - 11.2016
Certified Nursing Assistant
Grace and Mercy Personal Care
06.2014 - 10.2014
High school diploma or GED - undefined
Ethel Attendance Center
Certificate - Medical Assistant
Delta Technical College
Associate of Science - Health and Human Services
Ultimate Medical Academy