Tierra Ward
Columbus,OH
Summary
Ambitious financial professional with superior analytical and problem solving skills. Detail-oriented, versed in balancing priorities and meeting deadlines under pressure. Adapting quickly to challenges and changing environments.
Overview
4
4
years of professional experience
Work History
Home Health Aide
Caring Hearts Home Care
06.2023 - Current
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Constructed cognitively stimulating activities.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Scheduled and coordinated medical appointments.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
REG-E Claims Analyst I
Discover Card
09.2021 - 03.2024
- Assist in detecting fraudulent activity in consumer and business accounts, then taking the appropriate actions to avoid future losses to the customer and the bank.
- Providing solutions to our customers that will help prevent future fraud.
- Thoroughly and concisely documenting any relative information discussed on interactions with the customers.
- Also observing claim patterns in consumer history in order to detect claim abuse.
- Notifying customers of the reasons for terminating business ties with them when they are presenting a risk to the financial institution.
- Working in conjunction with branch staff to ensure bank policies are being met.
Electronic Money Movement, Fraud Investigations Analyst II
JPMorgan Chase
01.2020 - 09.2023
- Processing low to high dollar wires, and identifying links between sender and recipient.
- Censoring online activity to detect online break-ins and suspicious activity.
- Reaching out to Chase customers to verify validity of electronic transactions on their accounts.
- Preventing future fraud by deactivating online access and restoring customer profiles after eliminating all threats.
- Skills: Utilizing common sense and excellent judgement to prevent losses to the bank.
- Able to meet service levels by maintaining a high pace.
- Navigating through Lexis Nexis database and Innovis.
- Conducting thorough research and paying close attention to detail to avoid errors.
Education
High School Diploma -
Academic Acceleration Academy
Columbus, Ohio 02.2011
Skills
- Expert in customer relations
- Attention to Detail
- Problem-solving aptitude
- Certified in CPR/AED
- Recording vital signs
- Analytical Skills
- Adaptability
- Active Listening
- Data Entry
- Reliability
Timeline
Home Health Aide
Caring Hearts Home Care
06.2023 - Current
REG-E Claims Analyst I
Discover Card
09.2021 - 03.2024
Electronic Money Movement, Fraud Investigations Analyst II
JPMorgan Chase
01.2020 - 09.2023
High School Diploma -
Academic Acceleration Academy
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