Tiffaney Strunk
Hamilton,Ohio
Summary
Organized and dependable as well as successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Texas Pipe & Supply
03.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Coordinated inbound and outbound shipments to ensure timely delivery and accuracy.
- Trained new staff on shipping protocols and safety regulations.
- Developed strategic partnerships with carriers to optimize freight costs and services.
- Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Managed daily shipment scheduling with carriers, optimizing transportation costs and delivery times for customers.
- Resolved customer inquiries regarding order status or discrepancies in a timely manner, maintaining high satisfaction rates.
Customer Service Representative
Hammacher Schlemmer
10.2016 - 03.2023
- Taking order entry calls in a timely manner
- Taking customer service calls And finding appropriate solutions
- Taking helpdesk calls and helping fellow employees
- Answering emails in a timely manner
- Taking corporate orders
- Entering in mail orders
- Working cases for orders that have issues
- While passing a weekly scorecard and quality assurance card.
Collections Representative
Fifth Third Bank
01.2007 - 04.2014
- Calling customers about finding solutions for accounts that are in arrears
- Passing quality assurance and passing a monthly score card.
Education
High School Diploma -
Lakota East High School
Liberty Township, OH2000
Skills
- Call Center
- CSR II
- Customer Service
- Customer Care
- Customer Support
- Order Entry
- Help Desk
- Operating Systems
- Microsoft Windows
References
Tracy Redmond 513-591-8841
Dena Mapes 513-236-3647
Christina Colley 513-560-6266
Timeline
Administrative Assistant
Texas Pipe & Supply
03.2023 - Current
Customer Service Representative
Hammacher Schlemmer
10.2016 - 03.2023
Collections Representative
Fifth Third Bank
01.2007 - 04.2014
High School Diploma -
Lakota East High School