TIFFANI BESSON
Houma,LA
Summary
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Force Industries
Houma, LA
09.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Receptionist
Cardiovascular Institute of the South
Thibodaux, LA
05.2023 - 06.2024
- Performed data entry tasks into various computer systems accurately and promptly
- Greeted visitors and provided them with assistance
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures
- Responded to inquiries from internal staff members regarding office operations
- Maintained a neat reception area by organizing materials and tidying up furniture
- Provided excellent customer service at all times while interacting with both internal and external customers
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary
Patient Account Representative
TRHS Woman's Clinic
Thibodaux, LA
01.2021 - 05.2023
- Scanned documents into electronic medical records system
- Responded to patient inquiries regarding billing or financial matters
- Actively participated in team meetings and training sessions
- Collected co-pays and other payments from patients at time of service
- Collaborated with other departments to ensure quality customer service was delivered
- Maintained confidentiality of all patient information in accordance with HIPAA regulations
- Assisted with preparing daily cash reports for accounting department
- Created new patient accounts in EMR system as needed
- Verified insurance coverage for services provided by the facility
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments
Education
High School Diploma -
Thibodaux High School
Thibodaux, LA05.2011
Skills
- Clerical Support
- File Management
- Positive and professional
- Administrative Support
- Meticulous and organized
- Time Management
- Multi-Line Telephone Systems
- Organization skills
- Multi-line telephone skills
- Scheduling
- Information Protection
- Calendar Management
- Scheduling appointments
Timeline
Administrative Assistant
Force Industries
09.2024 - Current
Receptionist
Cardiovascular Institute of the South
05.2023 - 06.2024
Patient Account Representative
TRHS Woman's Clinic
01.2021 - 05.2023
High School Diploma -
Thibodaux High School