Summary
Overview
Work History
Education
Skills
Timeline
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Tiffani Marquez

Sierra Vista,AZ

Summary

As a dedicated and goal-oriented individual with extensive experience in sales, I am eager to leverage my skills and adaptability in a new field. My proven track record of exceeding targets and fostering strong client relationships demonstrates my commitment to excellence and continuous improvement. I am enthusiastic about embracing new challenges and expanding my expertise beyond sales, bringing a fresh perspective and a strong work ethic to any team. My ability to learn quickly and adapt to changing environments ensures that I will contribute effectively and grow within a dynamic organization.

Overview

8
8
years of professional experience

Work History

Sales Associate

Walmart
02.2017 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Regularly reviewed invoices and double-checked orders.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
  • Aided in the implementation of barcode scanning technology, expediting the audit process while increasing accuracy levels significantly.

Sales Associate

CosmoProf
02.2017 - 08.2023
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
12.2024

Skills

Customer Service

Teamwork and Collaboration

Time Management

Problem-solving skills

Excellent people skills

Reliable and punctual

Goal-Oriented

Relationship Building

Flexible Schedule

Verbal/written communication

Conflict Resolution

Complex Problem-Solving

Merchandising knowledge

Policy and Procedure Adherence

Timeline

Sales Associate

Walmart
02.2017 - Current

Sales Associate

CosmoProf
02.2017 - 08.2023

Bachelor of Science - Business Administration

Southern New Hampshire University

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Tiffani Marquez